Moderate Error code: -2147467261 (Invalid Pointer)

Discussion in 'Closed' started by Redbulls, Nov 22, 2020.

  1. Redbulls
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    Ing: SnapeLucky
    Problem: Error code 2147467261
    Details:
    Hi, Let me explain what happends...
    First I was doing CWKPQ with my friends, and I logged 3 accounts, while I was in the run one of the clients marked the error (error code 2147467261), but only on 1 client the others 2 was normal.
    then, I thought it had been something normal and I logged in my accounts again and in the 2 run the same thing happened to me.

    I must clarify that in the past week I had had problems with HT runs, and some friends told me that it was an error with the sound.wz file ( https://royals.ms/forum/threads/experimental-ht-crash-test-fix.161831/) and I tried this, but I wasn't sure if that file they uploaded was still working, when i did all this the HT runs worked fine for me.

    According to what I read and understood, my problem could have been because I changed the sound.wz files... I delete and completely re-download the game And right now I'm not having a crash but I don't know if this is temporary or I have to do something else. It is the first time that it happens to me.

    I will appreciate your help :D ill wait for answer.
     
  2. Redbulls
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    Wait, it happened again when I moved my account to Malaysia but only on "SnapeLucky"
     
  3. Redbulls
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  5. Redbulls
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    Ok I'm going to try this and leave my comments on what happened, what is strange to me is that it only happens in that account, the others do not mark any error
     
  6. Redbulls
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    Ok I did what you told me and the same thing happened, but only with the account "SnapeLucky" attached photos

    In the first photo I moved the maple and installed it in another place


    In the second photo, I entered my 2 accounts and I have them in the same place without any problem when logging in



    In the third photo, after moving my BS a bit, it marks the error and the other account continues as if nothing



    In the fourth photo, I move my other character to the next map and it does not mark any error corde, it just keeps happening with the account "SnapeLucky"



    I don't know what else to do, it just keeps happening with my BS, I have tried different mules that I have and I have no problem only with "SnapeLucky"
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    For testing purposes, can you try un-equipping your NX stuff and walk around for maybe 5 minutes

    Not too sure what's causing this issue, I am guessing is something specific - either files or NX clothes
     
  8. Redbulls
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    Ok let me try
     
  9. Redbulls
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    Ok i removed all my equipment from NX, and i still have the same problem only with SnapeLucky account, my hero and other mules I open them at the same time and none of them closes or marks an error.
     
  10. Dave Deviluke
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    What is the frequency of the disconnections so far? Like is it once per minute or 5 minutes

    And do you disconnect at specific maps, or just any maps
     
  11. Redbulls
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    I sent you a personal message, maybe I found a bug with my character I'm testing right now
     
  12. Redbulls
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    Yeah I found a bug with the color of my Eye Style, after changed the color no more DC's
     
  13. Dave Deviluke
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    If possible, please leave the details in this post, such as the eye's style, eye's color (preferably with screenshot) and I will shift this post to Report Bug so that the Developers can investigate and fix the issue later on
     
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  14. Redbulls
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    Eye Style I have on my character : Onmyouji
    Eye Color Bug : Violet

    When I had violet eyes, I got error code 2147467261


    After change to green no more DC's ( I must clarify that yesterday before disconnecting I changed them from green to violet and today that I logged in again was when I had an error)


    I already did some tests from where I disconnected and with the change I made I no longer have problems,

    I will continue testing, finally I would like to know if I can change the style of my eyes or if there is a refund so as not to have more problems in the future.
     
  15. Dave Deviluke
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    Thank you for the details

    The above info will be helpful for the Developers to investigate and confirm the issue

    I believe there will be a refund in the situation of if the eyes are scheduled to be removed, but let's wait and see what the Developers say
     
    Last edited: Nov 23, 2020
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  16. Redbulls
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    Ok thanks, I'll wait for final answer :D
     
  17. Muff
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    Is this still happening with the newest update?
     
  18. Redbulls
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    Hi Muff, when I made the change to green eyes I didn't have any problem, but I'm afraid to try to change again don't want to DC or leave in middle of a run, I thought the developer's was going to make some tests
     
  19. Redbulls
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    Also Dave told me if the bug was continue maybe I get some refund to change for other eye style
     
  20. Muff
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    There were some changes made some some faces and eye colors in the newest update. If it happens again please post again on the report but for now I'll mark this as fixed.
     
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