Closed Item went missing, Help

Discussion in 'Closed' started by SiaoLiaoLor, Feb 8, 2021.

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  1. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    Please use the following format when posting in Character Issues:

    IGN: Alanore
    Problem: Items went missing
    Details: on 9/2/21, upon logging in to my hero, I realize my character was shifted to a spot that I will not go and some items (FS/BFC/ST/Mesos/Scrolls) are gone. my last login believe to be a week before or 2 weeks before.
    I had never share my password or account with anyone else. Please help to assist. MY 4 years of effort.
     
    SiaoLiaoLor, Feb 8, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Staff are unable to refund/compensate items lost due to being hacked

    Can only recommend you to set strong password, PIC and PIN via Control Panel - https://royals.ms/controlpanel/login
    Please also avoid using the same login info on other private servers
     
    Dave Deviluke, Feb 8, 2021
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  3. SiaoLiaoLor
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    Hi @Dave Deviluke can the gamemaster revert or trackback if I was hacked by hacker and ban them?
    Even if items cannot be refund or compensate or reverted (Rollback my character)

    Please, I had spend 4 years in the server and save every single penny just to hit level 200.. while enjoying this game.
     
    SiaoLiaoLor, Feb 8, 2021
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  4. GermanKiddo
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    GermanKiddo Donator

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    I feel bad for you @SiaoLiaoLor :(
    Hope they find a way to refund you!
     
    GermanKiddo, Feb 8, 2021
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  5. SiaoLiaoLor
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    @GermanKiddo Thanks for the empathy, @Dave Deviluke and other GM who is reading.. Even if the item could not be refunded or compensate or revert back. Please at least backtrack and ban those hackers.

    I will really appreciate that
     
    SiaoLiaoLor, Feb 8, 2021
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Anyone who breaks the game terms and conditions will be banned

    Can only promise you that
     
    Dave Deviluke, Feb 8, 2021
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  7. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    Thank you @Dave Deviluke I would like to add on for better references

    Items that were missing w stats:

    ST WA 146
    BFC WA 11
    FS WA 8
    Meso lost = ? Unknown amount
    CS / WS = ? Forget how many I had

    I last login believe to be last week, i ran with my friend doing Shao with my Bishop.
     
    SiaoLiaoLor, Feb 8, 2021
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  8. kyoko3102
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    kyoko3102 Well-Known Member

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    @siaosiaolor could you share with us if you use the same login for any private servers ? i am interested to know if the hacker is just randomly brute forcing the login ids and pw or they had your credentials.
     
    kyoko3102, Feb 8, 2021
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  9. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    @kyoko3102 I couldn't recall as I have too many things on my plate. I do use same credential but different pin though
     
    SiaoLiaoLor, Feb 8, 2021
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  10. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    Can this thread be re-open its the same as iDante's situation
     
    SiaoLiaoLor, Feb 9, 2021
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  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have set it as Open, as per request

    Unable to guarantee any refunds though

    If there are any refunds to be made, the information would come from an Admin
     
    Dave Deviluke, Feb 9, 2021
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  12. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    SiaoLiaoLor, Feb 9, 2021
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  13. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    Bump @Sen Will there be recovery option?
     
    SiaoLiaoLor, Feb 13, 2021
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  14. Sen
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    Hello, please continue to remain patient as Admins are still actively investigating recovery options and will update players as soon as they can. Thank you!
     
    Sen, Feb 13, 2021
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  15. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As the Admins have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items, please login to your account to check if the items are restored successfully.

    Edit to include quote by Admins:
    We have changed your password for your own protection. We wont provide this password to you.
    In order to play again you need to:
    - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before.
    - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel).
    - You should now be able to log in on the game client and set up your new PIN to then start playing again!

    If account was not restored, please post details of the items you have lost so far and I will forward them to the Admins for confirmation
     
    Last edited: Feb 28, 2021
    Dave Deviluke, Feb 28, 2021
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  16. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    Hi, @Dave Deviluke @Tim. Thank you for the effort and times for the restore. However, the restoration did not restore back to my original state. I still lost my items, mesos, scrolls

    ST WA 146
    BFC WA 11
    FS WA 8
    Meso lost = ? Unknown amount
    CS / WS = ? Forget how many I had
     
    SiaoLiaoLor, Mar 1, 2021
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  17. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    Mesos if I never recall wrongly should be around 500-800m
    CS / WS = I should have 1 -2 i think
     
    SiaoLiaoLor, Mar 1, 2021
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  18. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    I believe my items are still in my account as of 5th Feb 2021 12.04 AM (GMT+8) which is server time 4PM + I believe. as that was the 2nd last time I login before the last time logging in on 9th Feb 2021, realising my items were gone. Attach of a conversation between my friend and date + timestamp on Whatsapp that we were doing Shao that day.

    [​IMG]
     

    Attached Files:

    SiaoLiaoLor, Mar 1, 2021
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  19. SiaoLiaoLor
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    SiaoLiaoLor Donator

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    On 9th Feb 2021, 12.03 AM (GMT +8) That's where I realize my items and Mesos were missing :(.
    Capture.PNG
     
    SiaoLiaoLor, Mar 1, 2021
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  20. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Will forward to the Admins that the items were still intact around 5th Feb, and requires confirmation
     
    Dave Deviluke, Mar 4, 2021
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