Closed Ban Appeal

Discussion in 'Ban Appeal' started by mashi55, Feb 20, 2021.

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  1. mashi55
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    mashi55 Active Member

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    All Your Character Names:Kurrai
    Last thing you did: playing a few months ago i dont remember what excatly but nothing wrong.
    Why do you think you got banned?: i dont know didnt do anything wrong and i read all the rules
    Ban message when attempting to log in: This is and ID that has been deleted or blocked from connection. please check again
    What GM banned you (optional): no name in there
     
  2. Kenny
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    Kenny Donator

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    Please list ALL your characters name
     
  3. mashi55
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    mashi55 Active Member

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    hey you right i didnt list all my characters i had Dragon knight lvl 10x if i rememeber right. female character ign was : BlackCube.
    and maybe i had another character but i dont remember the ign + he was low level didnt played with him.
     
  4. Matt
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    Matt Administrator

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    Can you recall exactly when you last played the game?
     
  5. mashi55
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    mashi55 Active Member

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    It was long time ago maybe 5 months i played with the ice light character at forest of golems he is lvl 7x. Maybe i entered in between from then to now but really short visit
     
  6. mashi55
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    mashi55 Active Member

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    also i dont remember if my fire poison mage is also in this character was high level 11x-12x something like this i dont even remember the ign sad
    but i do remember how he look like red heart shirt, long green leaf weapon with frog on the end
     
    Last edited: Feb 26, 2021
  7. mashi55
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    mashi55 Active Member

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    sorry for bumping but feeling that maybe u didnt see my last replay
     
  8. Tim
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    Tim Administrator

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    Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/

    We have changed your password for your own protection. We wont provide this password to you.
    In order to play again you need to:
    - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before.
    - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel).
    - You should now be able to log in on the game client and set up your new PIN to then start playing again!


    If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can:
    Don't post this information in your ban appeal, make a thread at:

    https://royals.ms/forum/forums/support-requests.111/
    with the following details:
    EMAIL RECOVERY
    1) Your character names (IGN):
    2) The date of birth associated with your account (DD-MM-YYYY):
    3) The email addresses you think might be associated with your account:
    4) Your account username (Game Login ID):
    5) The last time you played:
    Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps.


    We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09.

    Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
     
  9. mashi55
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    mashi55 Active Member

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    Thank you guys for the response and the help 0:)
     
  10. Stephen
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    Stephen GM

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    Were you able to successfully log on?
     
  11. mashi55
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    mashi55 Active Member

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    Not at home at the moment but will answer when i will.
     
  12. mashi55
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    mashi55 Active Member

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    hey i cant log on when i enter my new password it type: this is an id that has been deleted or blocked from connection
     
  13. Dasha
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    Dasha Donator

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    You have been permanently banned for hacking.
     
  14. mashi55
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    mashi55 Active Member

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    wait what?? i didnt hacked what do you mean?i dont know how to even hack. please give me more details
     
  15. Dasha
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    Dasha Donator

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    I am not entitled to provide you with evidence that will allow you to repeat what you have done in a more efficient way.

    Your ban is permanent and won't be lifted, I'm sorry if it comes as a surprise to you or may result in any inconvenience.

    I wish you all the best!
     
  16. mashi55
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    mashi55 Active Member

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    I just dont understand you had wave of people account getting hacked maybe they did hack my account and used hacks because i never did.. Idont understand
     
  17. Dasha
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    Dasha Donator

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    And by the looks of it, you have used this wave to create a ban appeal despite knowing you have been banned for some time now. I will not entertain this appeal further and will be locking this thread.

    Thank you for your time and I am sorry for any inconvenience this ban may be to you.
     
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