Closed MY ITEMS DISAPPEARED

Discussion in 'Closed' started by shaggys, Feb 23, 2021.

  1. shaggys
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    shaggys Donator

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    IGN: ARCHERANGELO/MYCKEYHERO/SHAGGYS/MYCKEYBS/HORDAK

    PROBLEM: I WAS KEEPING MY RARE NX ITEMS ON CASH SHOP,
    PETER PAN HAT, SANTA'S BEARD . AND WHEN I BACK . ITEMS WAS DISAPPARED.

    DETAILS: I KEEP MY NX RARE ITEMS IN THE CASH SHOP FOR TRANSFER TO OTHER CHAR ON SAME ACCOUNT.
    WHEN I RELOGED AND WAS LOOKING FOR MY ITEMS , NOT WAS THERE .. PLEASE NEED HELP!
     

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  2. Incentv
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    Incentv Donator

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    It seems that MyckeyHero and ArcherAngelo are not on the same account.

    Can you please check all your characters and their related cash shops and give us an update.
     
  3. shaggys
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    shaggys Donator

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    Yes i did sir . I was transfering that item to.other Char but i can't do that cause when i was inside cash again the item just not there
     
  4. shaggys
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    shaggys Donator

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    Dear, I already checked all the characters and in none of my characters are those items, how could you disappear from the cash shop? please help me.
     
  5. Incentv
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    Incentv Donator

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    Do you have a timestamp or a rough estimate of when the last time you moved your items to the cash shop was?
     
  6. shaggys
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    shaggys Donator

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    about 4-5 hours ago. please help me sir
     
  7. Incentv
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    Incentv Donator

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  8. shaggys
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    shaggys Donator

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    OK THANK YOU SIR, I'M VERY ATTENTIVE AND APPRECIATE YOUR ATTENTION
     
  9. shaggys
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    shaggys Donator

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    hello receive my regards. I have been patiently waiting for the sc but I have checked my characters and my items have not appeared yet, please I need your help to retrieve those items. the hat buy to resell, thanks in advance
     
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Admins will update here once they have verified the issue

    They are currently prioritizing the account security issue
    https://royals.ms/forum/threads/account-security.184904/
     
  11. shaggys
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    shaggys Donator

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    please any GM , i need help!.
    I've been waiting patiently for the last two sc and nothing has happened. They have told me to wait for the sc but I want you to please give me help with my problem, my rare nx
    peter pan hat
    santa beard
    they still do not appear in any of my accounts
     
  12. Becca
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    Becca GM

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    I've asked the Admins about this, once I get their response I'll be able to refund you! :)
     
  13. Matt
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    Matt Administrator

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    This is still being looked into, sorry for the delay.
     
  14. shaggys
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    shaggys Donator

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    I am still waiting, please do everything possible, I have been patient but I need those items to sell them, since it was the purpose of buying them
     
  15. shaggys
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    shaggys Donator

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    Yes sir , I understand perfectly. Maybe I should check the day I made the post, verify that I had the hat on the character (archerangelo) and verify that I could never trade it
     
  16. shaggys
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    shaggys Donator

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    good evening, I would like to know the status of my claim for the objects that disappeared from my account
     
  17. Sen
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    Sen Donator

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    Hello, I apologize for the delays, but please stop bumping your thread as it will only delay the process further. I promise that an Admin will look into your issue. Thank you.
     
  18. shaggys
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    shaggys Donator

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    Good evening dear, I have known that you have been very busy and sorry if I take time that you may not have, but I ask you once again to please help me in this case, my peter pan hat, my santa beard, has disappeared from cash shop. I have been patient but I would like you to please solve me. or at least tell me the date so as not to interrupt you anymore
     
  19. Tim
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    Tim Administrator

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    you can contact an active GM for a Peter Pan Hat and Santa Beard [1002388] [1012007] refund
     
  20. shaggys
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    shaggys Donator

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    WOW GREAT SIR, THANKS U. WHERE I CAN FIND A GM ON GAME ? OR HERE?
     

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