IGN: Depreciated / Rowsah Problem: I traded my Veamoth Sword from Depreciated to Rowsah, but when I wanted to trade it back, I couldn't drop nor trade the Veamoth sword. Details: As I said, I went to CWKPQ on my NL (Rowsah), so I traded my att gears and Veamoth from my Shad (Depreciated) to my NL. After my CWKPQ runs, I wanted to trade my Veamoth and att gears back to my Shad. However, it didn't let me trade them. I tried to trade them 1 by 1. Then I realized that only Veamoth was not tradable, att gears were traded successfully. I took off the Veamoth and put it into Cash shop, and I left and went into Cash shop again, the Veamoth Sword disappeared. I asked my friend what should I do before putting the Veamoth into the Cash shop, my friend told me to record it and I did. Please start a PM if the video is needed for GMs to check. Thank you for your help and sorry for all the inconvenience.
Do you roughly know the estimated Date & Time (UTC) of the issue? Just need that info before I forward to the Admins for confirmation
Hi Dave, yes I have it recorded as well. Server time when issue occurred: Thu. Feb 25th. 2021. 14: 31 Thanks
Thanks a lot Dave, do admins need the video i recorded while putting it to the cash shop as well? If yes, please let me know.
It's k, Admins are able to check the logs when a NX item disappears Just need the time range for them to search for the log easier
Hi Dave, I just noticed that there was a SC few hours ago, does it mean I am able to get my veamoth back? If yes, what should I do? thanks.
The Admins will update on this post once the issue is verified I believe your case wasn't attended to yet, due to Admins prioritizing the account security issue https://royals.ms/forum/threads/account-security.184904/
