Closed My account was hacked, all the items are gone

Discussion in 'Closed' started by LeeK, Mar 26, 2021.

  1. LeeK
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    LeeK Donator

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    I logged in after less than a month, found out that my account was hacked and all my stuff is gone.
    IGN: LeeKats
     
    LeeK, Mar 26, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Can you provide the following information so that the Admins may investigate for confirmation

    Stats of the items which you remember:
    Last known date of holding the items: month/year
    Date of noticing the items went missing:
     
    Dave Deviluke, Mar 26, 2021
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    LeeK likes this.
  3. LeeK
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    LeeK Donator

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    Stats of the items which you remember: I had so many items, I can't remember them all. (81/11 RC, 14 att bwg, 4 dex specs, 7 att fs, 11 att pcg, 3 roas and more... )
    Last known date of holding the items: Mid march (might be 12.3?)
    Date of noticing the items went missing: 26.03.21

    In addition, I was voting almost every day, when I logged in today, I had 10k nx- that means the hacker hacked my few days ago.
     
    LeeK, Mar 26, 2021
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  4. LeeK
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    LeeK Donator

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    Can you help?
     
    LeeK, Mar 27, 2021
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your info to the Admins for confirmation
     
    Dave Deviluke, Mar 27, 2021
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  6. LeeK
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    LeeK Donator

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    Do you know how long it takes usually?
     
    LeeK, Apr 1, 2021
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    No idea, all of the cases are unique, not possible to provide an ETA
     
    Dave Deviluke, Apr 1, 2021
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  8. LeeK
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    LeeK Donator

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    Who will contact me?
     
    LeeK, Apr 14, 2021
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  9. Dave Deviluke
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    An update will be provided here once the investigations are completed
     
    Dave Deviluke, Apr 14, 2021
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  10. LeeK
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    LeeK Donator

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    Hey Dave, can you check if there's an update? it's been a month and I haven't received any update
     
    LeeK, May 2, 2021
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  11. LeeK
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    LeeK Donator

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    :'(:'(
     
    LeeK, May 8, 2021
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  12. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Still pending

    I can assure you your case isn't neglected, but I am unable to promise able to refund/rollback for sure
     
    Dave Deviluke, May 8, 2021
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  13. LeeK
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    LeeK Donator

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    Well it's kinda frustrating.
    It's been 2 month and I haven't received an update.
    I've played this game for years and even happily donated money because I liked this server.
    Why can't you help me? I was hacked because of a breach, it isn't my fault that hackers could breach both username, password, pin and pic.
    I really want to play again, can any of the devs assist me?
     
    LeeK, May 22, 2021
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  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I didn't say we not helping, but I also need to emphasize that we are unable to guarantee rollbacks/compensations for your account

    As per the announcement at https://royals.ms/forum/threads/account-security.184904/, we are only able to recommend you to set a strong password, PIC and PIN that is unique to Royals only, to prevent such incidents
     
    Dave Deviluke, May 22, 2021
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  15. LeeK
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    LeeK Donator

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    So you are saying this is my fault? that both my username, password, pin and pic were hacked? how could anyone know this info?
    The breach is because you had low security standards and you didn't do anything to prevent bruteforcing or database access
    I hope I get a compensation because it's hilarious to blame the user because of a breach
     
    LeeK, May 22, 2021
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  16. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You may wish to review the post again regarding the "brute-forcing"
     
    Dave Deviluke, May 22, 2021
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  17. LeeK
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    LeeK Donator

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    So how can the admins help me? If you say that I can't get a compensation?
     
    LeeK, May 23, 2021
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  18. Dave Deviluke
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    I have forwarded your case to the Admins but we are unable to guarantee you will be refunded based on the situation

    Please refer to my previous reply instead of twisting my words
     
    Dave Deviluke, May 23, 2021
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  19. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hello, unfortunately we cannot take responsibility for issues related to a player's personal account security and cannot assist with recovering your stolen items. I'm really sorry that we can't do any more for you in this situation.
     
    Dave Deviluke, Aug 23, 2021
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