Closed Account blocked after password/PIN change

Hello,

After not playing for a while I wanted to log in to my account again today. Presumably for security reasons I had to change my password and PIC / PIN. I did this. After the change I wanted to log in again and then I got a message that my account was blocked. Did I do something wrong when changing my password or PIC?

Would you please check this?

 

Hi, could you please post your appeal in the following format?

All Your Character Names:
Last thing you did:
Why do you think you got banned?:
Ban message when attempting to log in:
What GM banned you (optional):

We will need this information in order for us to check on your account and try to figure out what's causing you to be unable to log into your account.

 

Hello Chee,

Here are the answers to your questions:

All Your Character Names: TrueMage
Last thing you did: I dont remember, it was back in 2019.
Why do you think you got banned?: Presumably for security reasons I had to change my password and PIC / PIN. I did this. After the change I wanted to log in again and then I got a message that my account was blocked.
Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection
What GM banned you (optional): -

Thank you.

 

Hi, it's been a week now and tickets created earlier than mine are already being processed. Is there something wrong?

thank you

 

Thanks for the link. I immediately replied, so you can close this topic. Do you want to open my other ticket? Is now closed.

Hopefully someone can take a look at it soon.