Closed my account is not logging into the game, I can log in only on the site

Discussion in 'Ban Appeal' started by kk550, Apr 30, 2021.

  1. kk550
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    kk550 Donator

    Hi I start playing again,but i cant login in the game ,I can log in only on the site, i dont know why ban my account,This is the new computer I bought and registering a new account is also displayed banned.
    i remeber all account and password but i forge my IGN i just remember Character name
    ALL Your Character Names: LiZhenSue
    Last thing you did: I don't know,maybe my last login was in 2019.
    Why do you think you got banned?: I don't know, maybe is my new computer problem?
    Ban message when attempting to log in: "This is an ID that has been del et ed or blocked from connection. Please check again."
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

  3. kk550
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    kk550 Donator

    All IGN: LiZhenSue
     
  4. Stephen
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    Stephen GM

    Hello,

    The IGN 'LiZhenSue' is not a valid name. You may have misspelled it.
     
  5. kk550
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    kk550 Donator

    emmm omg, can i send the account to you ? maybe i forget my IGN
     
  6. Stephen
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    Stephen GM

    Started a PM
     
  7. Stephen
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    Stephen GM

    Your account does not appear to be banned. Have you tried restarting your router? Are you using a VPN?
     
  8. kk550
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    kk550 Donator

    [QUOTE =“ Stephen,post:1113211,member:31579”]您的帐户似乎未被禁止。您是否尝试过重启路由器?您正在使用VPN吗?[/ QUOTE]
    not use VPN ,but i log in : This is an ID that has been deleted or blocked from connection. i log in new account is same .I don't know what is going on. this is my new bought computer , my computer problem?
     
  9. kk550
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    kk550 Donator

    i can log in now ty :D
     
  10. Stephen
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    Stephen GM

    Okay, glad it worked out! I will close this appeal now.

    Have a good one!
     

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