Closed Ban appeal

ign : kumgongnl xxia0piguxx kumgongdk and under a login id that i remember but i forgot the ign too many characters and accs to be remembered .___.

ban message: too many pin tries attempt, a few were ban from connection

think it was the hacker issue a while bak?
i have quite a number of acc which i might have forgot some is it possible to retrieve n check on it too?
would be nice if im able to get some pm

thank u

 

Hi dear gm/admin may i req a ban on all my accounts until im able to to do adjustments to my acc security? Would like to know who to pm as im still trying to recall all my storage/mules acc thank u

 

Hello there! To recover your account please follow the instructions below and feel free to start a PM if there is any additional information you need to provide me with.

Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/

We have changed your password for your own protection. We wont provide this password to you.
In order to play again you need to:
- Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before.
- Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel).
- You should now be able to log in on the game client and set up your new PIN to then start playing again!


If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can:
Don't post this information in your ban appeal, make a thread at:

Spoiler: Email recovery

https://royals.ms/forum/forums/support-requests.111/
with the following details:
EMAIL RECOVERY
1) Your character names (IGN):
2) The date of birth associated with your account (DD-MM-YYYY):
3) The email addresses you think might be associated with your account:
4) Your account username (Game Login ID):
5) The last time you played:

Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps.


We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your Mesos and items because we noticed brute force attempts on PINs with the help of a botnet. Extra security measures to prevent brute forces have been put in place since 2021-02-09.

Cybersecurity is very important as malicious internet users are at an all-time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.

 

The player has requested a self-ban in PMs.

Please confirm that you are aware that your self-ban can not be lifted earlier than the date you will provide me, or until the investigation on your account is over.

 

Hi yes i confirm for the self ban, may i double confirm if is it for those that i listed or for all the accs that i had as some were not listed

 

To be on the safe side please list all the IGNS you would like to request a self-ban for.

 

There are some ign which i might have forgot due to too long didnt login, may i pm u those email used?

 

Following up in PM.

Edit: Banned until an admin verifies your claims.

 

Hello how is the investigation for kumgongfp going? I understand that u all are firefighting in forums however just check hows the progression going

 

Hello may i check if any gm is doing investigation for this? Would appreciate if theres a update be it an outcome or not

 

Due to the sensitivity of the information, only an admin would be able to examine your claims.

A couple of things that would help to get the ball rolling is to create a thread here if you haven't already, with the following details.

1) Your character names (IGN):
2) The date of birth associated with your account (DD-MM-YYYY):
3) The email address associated with your account:
4) Your account username (Game Login ID):

Explain the situation in detail and mention that you are waiting to be unbanned by an admin/GM as soon as you can get a hold of your account.

 

Alrdy posted as per advise, up to date no one view it..do i have to wait months to just get someone to view it or to reply me that that need more infomation?

 

So for the fp that was successfully hack will need to investigate, but if i change the rest of my acc password n pic n request to unlift the temp ban for them will it be possible or only able to play after it is fully investigated? Really appreciated u taking ur precious time to at least update me of that

 

Is it possible to unbann all my accs instead l? I want to give up on waiting for u all to have time to view my thread or to investigate, im willing to take the risk of my acc getting hack agn in this situation instead of just waiting blindly thank u pls kindly assist

 

Alright noted on this would appreciate if someone be able to look at my thread as the link posted by dasha as requested, at least to know that its been viewed n investigation is being carried out, just wish to know if more details are needed from me to provide to enable investigation to be smooth, hopefuly it wont be another long wait to be requested to post on somewhere else.

and thank you once agn dave for taking time to reply to me really appreciate it

 

Noted on that thank u so much

 

Hey, I'm sorry for the inconvenience! Started a PM to double-check your account information before unbanning unaffected accounts.