Closed i think i got hacked...

Discussion in 'Closed' started by Zulu, May 19, 2021.

  1. Zulu
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    Zulu Member

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    IGN: Ganj
    Problem: cant access my account
    Details: i tried to login my account after a long time that i haven't played. it writes that the password i enter is incorrect although im sure i didnt change it and im sure i remember the one that should be correct.
    I bought RP in that account and put alot of effort to my characters. please dont let me lose those characters in my account.
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. Zulu
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    Zulu Member

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    i cant i havent verified my email and i dont remember what email i put in the registration.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If you have lost your email access, please refer to this manual request
    https://royals.ms/forum/threads/lost-email-or-username.154999/

    Account verification is needed before the Admins reveal the lost info to you
     
  5. Zulu
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    Zulu Member

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  6. Zulu
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    Zulu Member

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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As mentioned previously, the info has to be confirmed by Admins

    I am unable to access your data as I'm a Forum Mod
     
  8. Zulu
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    Zulu Member

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    ok ill wait for the admins to response, ty <3
    how much time does it usually take them to response? talking bout hours or days ?
     
  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    It's not possible to give an exact estimation since the account verification really depends on the level of details you provided

    For example, if a player say everything unknown, won't be able to find at all

    If your account is ages ago like 2016~2018, may need few weeks for the Admins to dig through logs
     
  10. Zulu
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    Zulu Member

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    no no no i get it no problem, i just wanted to know what the usual respond time so i will know if i should wait and check often or not (like in general if it takes days or weeks or hours, not the exact time)
     

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