IGN: Coquetture&fffffRa Problem: Missing items, or maybe a bug Details: After putting this item(blue candle) into cash shop using another character in this account, I can no longer get it into inventory again (nether do I using same character), it just keeps saying request time out. Update June 13th: Same issue happened again on the same type of pet for 3 times.
Thank you for the confirmation Have forwarded your situation to the Admins Once verified, the Admins will refund you the NX amount for the bugged pet You may wish to use another pet meanwhile
So @Dave Deviluke Matt I have faced this issue 3 more times on the same type of pet on a different character, I think it's probably because of the update which fixed the pet equip issue? All my candles are bought very long time ago which means it's before update for sure. IGN: Coquetture Problem: Missing items(?) Details: Same as above but I have lost 3 pet name tags as well this time(And unrecoverable closeness since I started royals)
Can you provide more details about what you mean by losing 3 x pet name tags and also unrecoverable closeness? Do you mean the pet name tag will disappear upon usage, or it vanished by itself one day Also, please refrain from tagging the Admins as I need to consolidate the info before forwarding issues/bugs to them
Alright sorry about that, I wanted to tag Matt because I think it's probably a bug on this item. Well I think you said this means that I can't get my pet back but only waiting the nx refund? that is, I need to rename my pet again and start from 0 closeness also.
I am able to forward your request to the Admins if you like the pet to retain the name and closeness Please provide the following info for both of the affected pets Pet's name: Pet's closeness or level:
Glad to hear this but sadly I don't have any screenshot of that for character "fffffRa" Pet's name: (default) Pet's closeness or level: ~100 (level 7) for character "Coquetture" Pet's name: xevil Pet's closeness or level: 2700~2800 (level 17 or something) Pet's name: akuma Pet's closeness or level: level 12 or 13, don't remember exact number of closeness Pet's name: naitomea Pet's closeness or level: level 12 or 13, don't remember exact number of closeness
Have updated your request of retaining the name + closeness/level of the 4 Blue Candle(s) to the Admins The Admins may ask you some questions if they have confirmed there are issues with the Blue Candle(s) As of now, we have not yet received any reports on the Blue Candle pet from other players
Please can you try and remove your candle pets from your cash shop inventory now? The issue should be fixed, sorry for the delay in getting round to this.
