Closed My account was hacked

Discussion in 'Closed' started by DerItaka, Jun 5, 2021.

  1. DerItaka
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    DerItaka Member

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    Problem: My account was hacked and Equip+Mesos+NX stolen

    Details: I was not playing for a couple months, but still voting alomost daily. Yesterday/Today i returned just to see that my Stonetooth Sword (126 ATK), my Pink Gaia Cape (6 ATK), my Yellow Snowshoes (18+ DEX), my Silver Deputy Stay (clean), 10 Onyx Apples, about 1 B Mesos and about 300k NX were gone.

    Also my key bindings got reset. Is there any way that i can get my items back? There should only be one IP, from which I logged into my account, so if there is any other IP, its probably the one from the hacker.
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Can you provide more details such as the following:
    - stats of the gears (estimation)
    - last known date of holding them
    - date of noticing the items went missing
    - any other relevant info such as missing meso

    The above will help Admins to investigate the matter
    Note: we are unable to guarantee the items will be recovered for sure
     
  3. DerItaka
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    DerItaka Member

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    Thanks for your reply.

    Stats (estimated):
    Stonetooth Sword 126 ATK
    Pink Gaia Cape 6 ATK
    Yellow Snowshoes 22 DEX
    Silber Deputy Star Clean (5/5/5/5)
    10 Onyx Apples

    Last known Date of Holding: February 2021

    Date of noticing the items Missing: June 2021

    Any Others Infos: 1 Billion mesos and 300k NX gone.

    I Hope These information are helpful. :)

    Best regards

    DerItaka
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your situation to the Admins

    Note: we are unable to guarantee any refund/rollbacks
     
  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hello, unfortunately we cannot take responsibility for issues related to a player's personal account security and cannot assist with recovering your stolen items. I'm really sorry that we can't do any more for you in this situation.
     
  6. DerItaka
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    DerItaka Member

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    Well, thats unfortunate..
     
    Graces likes this.

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