Closed Possible Ban Appeal

Discussion in 'Ban Appeal' started by radiantstyle, Jun 9, 2021.

  1. radiantstyle
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    radiantstyle Member

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    All Your Character Names: nonuser, kurioskat

    Last thing you did:
    - nothing, fresh account

    Why do you think you got banned?:
    - Not really sure. Was looking around forums and saw that this was also a common reason for seeing this message so figured I should attempt to see if I am banned because I honestly have no idea. I did play this game for like a couple hours maybe a couple of years ago and it could be related to then, but I honestly don't know. I have 0 idea what the old account IGNs/info are as well.

    Ban message when attempting to log in:
    - Disconnected from this login server. Please try again.

    What GM banned you (optional):
     
    Last edited by a moderator: Jun 9, 2021
    radiantstyle, Jun 9, 2021
    #1
  2. Stephen
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    Stephen GM

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    Hello,

    The IGN you provided isn't banned. However, since you did mention that you played this game a few years back, the ban might be related to your old account. Do you remember anything about your old account?

    Do not give your Account ID here, as this is viewed publicly.
     
    Stephen, Jun 9, 2021
    #2
  3. radiantstyle
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    radiantstyle Member

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    Not at all, I can't really recollect on any IGNs or information. I'm assuming I was a low level because I do recall only playing for a couple of hours.
     
    radiantstyle, Jun 9, 2021
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  4. Stephen
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    Stephen GM

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    Okay, I am going to have to forward this to an Admin to help you further. Please be patient while this is investigated.
     
    Stephen, Jun 9, 2021
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  5. radiantstyle
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    radiantstyle Member

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    Alright
     
    radiantstyle, Jun 9, 2021
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  6. radiantstyle
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    radiantstyle Member

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    Also not sure if it helps, but it happens after entering my PIC at the character selection screen.
     
    radiantstyle, Jun 10, 2021
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  7. radiantstyle
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    radiantstyle Member

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    Anything?
     
    radiantstyle, Jun 14, 2021
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The GM/Admins will provide any update here once they have any progress as it will take some time to confirm your account history
     
    Dave Deviluke, Jun 14, 2021
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  9. radiantstyle
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    radiantstyle Member

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    Ah, okay. Just checking to see if this thread got lost, thanks.
     
    radiantstyle, Jun 14, 2021
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  10. Peter
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    Peter Donator

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    Have you tried restarting both your computer and your modem/router?
     
    Peter, Jun 15, 2021
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  11. radiantstyle
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    radiantstyle Member

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    Yeah I have.
     
    radiantstyle, Jun 16, 2021
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  12. Tim
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    Tim Administrator

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    you have 7 MAC addresses active on your device for some reason, one of which is stopping you from logging in so you should check your settings and deactivate the MAC address 00-00-00-00-00-00 in order to connect
     
    Tim, Jun 25, 2021
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  13. radiantstyle
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    radiantstyle Member

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    If I am being completely honest, I don't exactly know why that is, or how to deactivate said address.
     
    radiantstyle, Jun 25, 2021
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  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you have any VPNs installed such as NordVPN?
     
    Dave Deviluke, Jun 25, 2021
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  15. radiantstyle
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    radiantstyle Member

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    Yeah I do
     
    radiantstyle, Jun 25, 2021
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  16. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    NordVPN recent updates included a fake MAC address, which is the 00-00-00-00-00-00 mentioned by Tim

    You would have to uninstall the NordVPN to login Royals
    You may wish to contact Nord customer service for further assistance regarding the MAC address
     
    Dave Deviluke, Jun 25, 2021
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  17. radiantstyle
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    radiantstyle Member

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    Its not Nord but it is a VPN, I'll try and see if that works.
     
    radiantstyle, Jun 25, 2021
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  18. radiantstyle
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    radiantstyle Member

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    Alright cool it worked. Thanks for any mods/GMs/helpers involved.
     
    radiantstyle, Jun 25, 2021
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