Log in issue

Discussion in 'Closed' started by George_CC, Jun 27, 2021.

  1. George_CC
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    George_CC Member

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    Problem:     Log in issue
    Details:
    Soft Keyboard will be immediately shown after I click "Log in".
    It is invalid as I input Security Pin and click "enter" of Soft Keyboard.


    upload_2021-6-27_9-44-32.png
     
    George_CC, Jun 27, 2021
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Not sure what do you mean, are you able to provide more details?

    Do you mean the system recognized your PIN as wrong, or it will keep loading?
     
    Dave Deviluke, Jun 28, 2021
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  3. George_CC
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    Stuck on the "PIN" screen
     
    George_CC, Jun 28, 2021
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Thank you for the video, I will forward the situation to a Dev for confirmation
     
    Dave Deviluke, Jun 28, 2021
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  5. George_CC
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    George_CC Member

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    Thank you, you can log in
     
    George_CC, Jun 29, 2021
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As we are unable to replicate the situation, have you already tried reinstalling the game?
    由於我們無法重現該情況，你是否已嘗試重新安裝游戲？
     
    Dave Deviluke, Jun 29, 2021
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  7. George_CC
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    George_CC Member

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    Computer refill, and then reinstall Mapleroyals
    電腦重灌,重新安裝Mapleroyals
     
    George_CC, Jun 29, 2021
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you face the same issue if install Royals 800 x 600?
    如果安裝 Royals 800 x 600，是否會遇到同樣的問題？
     
    Dave Deviluke, Jun 29, 2021
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  9. George_CC
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    George_CC Member

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    800 x 600 Haven't tried

    800 x 600 沒試過
     
    George_CC, Jun 29, 2021
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If possible, please try to log in at the 1024 x 768 version without full screen (window mode)
    如果可以，先嘗試不'全屏'的登入 1024 x 768（窗口模式）

    Else, please download 800 x 600 to try login instead
    否則，請下載 800 x 600 並嘗試登入
     
    Dave Deviluke, Jun 29, 2021
    #10

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