Closed MISSING RP GEAR!?!

Discussion in 'Closed' started by Uni_Kai, Jul 24, 2021.

  1. Uni_Kai
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    Uni_Kai Well-Known Member

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    Issue: Missing RP Items

    Details: Previously purchased a Cat Hood and a Bat Costume Sweater since i purchased more RP i've been unable to find it?

    I've checked all characters on my account but unable to locate?

    I've attached a photo of the last time i had one of the items equipped

    IMG-2426.jpg.jpg

    Please assist :(

    Thanks in advance
     
    Uni_Kai, Jul 24, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you roughly remember the last date of holding those RP items?

    You also checked your Cash Shop storage?
     
    Dave Deviluke, Jul 25, 2021
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  3. Uni_Kai
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    Uni_Kai Well-Known Member

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    Can confirm i've checked CS Storage as well as the 3 other characters on my account

    - the image provided was taken Thursday 08/07/2021 - 23:13pm (BST) - I Purchased additional RP on the 15th July so between then and 20th July
     
    Uni_Kai, Jul 25, 2021
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    For the missing Cat Hood, can you confirm the style/color?
    As there are a few 'Cat Hood' in the Cash Shop

    Will be forwarding your situation to the Admins once confirmed the missing RP items
     
    Dave Deviluke, Jul 25, 2021
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  5. Uni_Kai
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    Uni_Kai Well-Known Member

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    Hi,

    Thanks for the speedy response!
    the item is simply titled Cat Hoot in Cash Shop, but i've attached the SS
     

    Attached Files:

    Uni_Kai, Jul 25, 2021
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your situation to the Admins for confirmation

    If confirmed any of the RP items disappeared due to a bug, a refund of the RP/item will be provided
     
    Dave Deviluke, Jul 28, 2021
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  7. Uni_Kai
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    Uni_Kai Well-Known Member

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    BUMP - server check commenced on 5th August (still no response as of yet)
     
    Uni_Kai, Aug 11, 2021
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Still pending for action
     
    Dave Deviluke, Aug 11, 2021
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  9. Matt
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    Matt Administrator

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    Sorry about this, a GM can refund you the following items in game:
    1004503 - Cat Hood
    1042232 - Bat Costume Sweater

    Please let us know when you are next in game by posting here to make it easier to find you.
     
    Matt, Aug 13, 2021
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  10. Uni_Kai
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    Uni_Kai Well-Known Member

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    hey, no worries thanks for getting back to me :)

    - Online - IGN: Tobacco
     
    Uni_Kai, Aug 13, 2021
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  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have forwarded your request to the GMs
     
    Dave Deviluke, Aug 13, 2021
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  12. Matt
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    Matt Administrator

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    Refunded
     
    Matt, Aug 13, 2021
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