Solved [Solution Given] Unable to login to game, control panel works fine

Discussion in 'Closed' started by serenasmiles, Aug 18, 2021.

  1. serenasmiles
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    serenasmiles Member

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    I'm able to log in through the website and control panel just fine, and I was able to email reset everything

    however I cannot log in to the game at all. I've reset my password to different things and none of them worked.

    do I need to submit a ban appeal?
     
    serenasmiles, Aug 18, 2021
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What's the error message upon login?
     
    Dave Deviluke, Aug 18, 2021
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  3. serenasmiles
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    serenasmiles Member

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    Thanks for the reply. Its
    "The account is blocked from logging in due to too many invalid PIN authentication attempts. Please reset your password and PIN on our website to regain access to this account"
     
    serenasmiles, Aug 18, 2021
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Try reset password, PIC and PIN
     
    Dave Deviluke, Aug 18, 2021
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