Closed Item went missing, Help

Discussion in 'Closed' started by SiaoLiaoLor, Feb 8, 2021.

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  1. SiaoLiaoLor
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    SiaoLiaoLor Donator

    Any updates :( Its been almost 2months soon
     
    SiaoLiaoLor, Apr 2, 2021
    #21
    Graces likes this.
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Hello, unfortunately we cannot take responsibility for issues related to a player's personal account security and cannot assist with recovering your stolen items. I'm really sorry that we can't do any more for you in this situation.
     
    Dave Deviluke, Aug 23, 2021
    #22
  3. SiaoLiaoLor
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    SiaoLiaoLor Donator

    @Dave Deviluke @Tim but apparently my ID may be the same. However, my PIN and PW are different from other servers. There is no way to roll my character back to 5th Feb 2021? :O I waited for more than half a year man.
     
    SiaoLiaoLor, Aug 26, 2021
    #23
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

    The Admin has provided the situation of why certain accounts weren't rolled back, you may refer to his reply at
    https://royals.ms/forum/threads/will-hacked-accounts-ever-be-compensated.195257/#post-1149363

    Should there be any changes about accounts possible to get refunded, I will update you (and other affected players), however, I do not wish you give you false hopes by saying stuff such as "probably can get back"
     
    Dave Deviluke, Aug 26, 2021
    #24
    SiaoLiaoLor likes this.
  5. SiaoLiaoLor
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    SiaoLiaoLor Donator

    Well, I could only thank you Royals for being here these 4 years in my life. Thank you guys and staff for the effort. @Dave Deviluke especially for continuously getting back to me. @Becca for voicing out for us. @NekoYen Thank you everyone
    It's disappointing and felt dishearten..but I guess, till next time if the "if" could happen again. Signing off
    Gonna miss all the fun times and effort spend together.. Those time grinding, those sleepless nights w the pack, and also that joyful laughter of events. Will all be miss :<
     
    SiaoLiaoLor, Aug 30, 2021
    #25
    Becca and NekoYen like this.
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Thank you for your understanding

    We apologize for the disappointment caused and appreciate your support for Royals thus far

    Wish you all the best
     
    Dave Deviluke, Aug 30, 2021
    #26
    NekoYen likes this.
  7. GermanKiddo
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    GermanKiddo Donator

    Unfair.
     
    GermanKiddo, Aug 31, 2021
    #27
    SiaoLiaoLor likes this.
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