Closed forgot my password

Discussion in 'Closed' started by bladecore, Sep 1, 2021.

  1. bladecore
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    bladecore Well-Known Member

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    GN: bladecore
    Problem: forgot login password
    Details: I've decided to return after a few years.. forgot the password for my char
     
    bladecore, Sep 1, 2021
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If you have forgotten your password, please reset it via Control Panel
    https://royals.ms/controlpanel/login
     
    Dave Deviluke, Sep 1, 2021
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  3. bladecore
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    bladecore Well-Known Member

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    I've tried.. but i can't log in to that eather.
    is the control panel the same credentials as the forum? because nothing works
     
    bladecore, Sep 1, 2021
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  4. bladecore
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    bladecore Well-Known Member

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    plus, after the forgot password procedure, it didn't receive the new password eather.
     
    bladecore, Sep 1, 2021
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As you have forgotten your password, please use the 'Forgot Password' instead

    And game account can be different login from forum account
     
    Dave Deviluke, Sep 1, 2021
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The email address is case sensitive, please do enter it accurately

    If you have forgotten the email registered for Royals, you would have to submit a manual request
    https://royals.ms/forum/threads/lost-email-or-username.154999/
     
    Dave Deviluke, Sep 1, 2021
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  7. bladecore
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    bladecore Well-Known Member

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    now im blocked for 4 hours.. can this be canceled? i really want to login
     
    bladecore, Sep 1, 2021
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You probably spammed too many passwords and locked out your account

    Please reset your password, PIC and PIN
     
    Dave Deviluke, Sep 1, 2021
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  9. bladecore
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    bladecore Well-Known Member

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    oh no, i did receive the email, and it said that the password change was succesfull, but i still cannopt login
     
    bladecore, Sep 1, 2021
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What's the error message?
     
    Dave Deviluke, Sep 1, 2021
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  11. bladecore
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    bladecore Well-Known Member

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    "You've entered an unknown username and password combination."
    which i know i didn't because even my browser saved it
     
    bladecore, Sep 1, 2021
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  12. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have tested and confirmed the Control Panel is working normally

    Did you include symbols in your new password?
    And are you able to reset it again?
     
    Dave Deviluke, Sep 1, 2021
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  13. bladecore
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    bladecore Well-Known Member

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    Yes i did include symbols.
    and it doesn't sends email agian when i click on forgot password again. it sends an informative mail that the passwords have been changed. only sent the link to change password once.
     
    bladecore, Sep 1, 2021
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  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I have just tested on my mule account

    I am able to request password change multiple times, but I do have issues logging in with a new password that has symbols
    (after multiple testings, the password reset is working accordingly)
     
    Last edited: Sep 1, 2021
    Dave Deviluke, Sep 1, 2021
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  15. bladecore
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    bladecore Well-Known Member

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    can you or any other admin reset my password?
     
    bladecore, Sep 1, 2021
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  16. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You can reset it again, I have tested and confirmed another reset password email will be sent
     
    Dave Deviluke, Sep 1, 2021
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  17. bladecore
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    bladecore Well-Known Member

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    I've tried several times. no 2nd email
     
    bladecore, Sep 1, 2021
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  18. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Sep 1, 2021
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  19. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Tested at least 5 times, and can confirm email for reset password will be sent again

    [​IMG]
     
    Dave Deviluke, Sep 1, 2021
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  20. bladecore
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    bladecore Well-Known Member

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    I've tried everything.. no emails.
    thats really wired.
    anyway i;ve opened a psot in admin support. hope ill get my char back
     
    bladecore, Sep 1, 2021
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