Screen Freezing every 10-15 seconds

Discussion in 'Closed' started by Jkifes, Dec 8, 2021.

  1. Jkifes
    Offline

    Jkifes Member

    Character Name: Kikaira
    Where you are having the issue: In-Game
    Date and time occurred: Started yesterday 2:00am December 7th 2021 (GMT) to present.

    Details of the issue:
    My games screen freezes every 10-15 seconds. It only lasts for a second or two before returning to normal. During the freeze I can do any action (Move, attack, open menus and so on). I feel like it is an issue on my end because it doesn't look like anyone else in game is having a similar issue. I have already updated and reinstalled everything. I am not sure if I would consider this lag because no inputs get dropped. It's very strange.

    Other things of note:
    -It starts happening on the login screen
    -It has never caused me to D/C
    -I was able to play League of Legends with no lag at all today.
    -Rebooted my wifi and moved closer to the router for a hopefully stronger signal.

    -I have a video of it happening if anyone thinks it may help to see what I am talking about.
     
  2. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    If the "freeze" refers to everything else stops moving but only you can move, that would be a network lag issue

    Although you may play League of Legends or stream online content such as YouTube or Netflix (without any lag/delays), it isn't an accurate estimation of your connections to Royals

    Please try the following test when you experience the weird "freeze" again

    https://sourceforge.net/projects/winmtr/
    IP address for test: 51.68.205.179

    Simply download that software, run it, input that IP address, and click start.
    Allow it to run 100 tests (which you can tell from the 'Sent' column), then take a screenshot of the program and post it here
     
  3. Jkifes
    Offline

    Jkifes Member

    Screenshot Mapleroyals.png

    Here is the program run for 101 tests. (I was a little bit further from my router when I ran it)

    Below is a link to a video of the occurrence. I should have better described the issue to start. My entire screen freezes including me but sound doesn't stop and I can hear cues for skills being cast and other noises that require input (if that makes sense)

     
  4. Jkifes
    Offline

    Jkifes Member

  5. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Could you re-do the tests when possible?

    As the results doesn't look right with only 2 locations
     

Share This Page