Closed lost my 9 sets of Crystal illbis after maintenance.

Discussion in 'Closed' started by em1Coupe, Dec 6, 2021.

  1. em1Coupe
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    em1Coupe Member

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    IGN: (BlueSubieJay)
    Problem: (Stars Disappeared from account after maintenance)
    Details: I recently came on and realized that all my stars are gone... i had 9 sets of Crystal illbis and some sets of steelies. i dont care so much about the steelies but the crystal illbis i was borrowing from a friend (IGN: Manny)
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. em1Coupe
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    em1Coupe Member

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    I feel like the last time I seen them there was either September or October/ 2021
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  5. em1Coupe
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    em1Coupe Member

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    I had some sets of steelies but i dont care about them but they disappeared along with the crystal illbi. nothing else disappeared from what i can see
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As the date you given is Sep/Oct 2021, can you give more details about the "maintenance" from [Stars Disappeared from account after maintenance]
     
  7. em1Coupe
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    em1Coupe Member

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    details... I played back around that date and had stars. haven't played much and then came back for this event and noticed it was gone when I tried to attack. I'm assuming it had to be the maintenance.
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As maintenance do not remove items, I will be excluding this 'info' when escalating to the Admins to avoid any confusions
    Do take note this investigation is likely to take lots of time as normal items doesn't disappear like bugged NX/RP items
    The Admins may also post questions in here to confirm the situation

    In the situation if the throwing stars are gone due to account being hacked, do note that we are unable to provide a refund
    I would also recommend changing your login info such password, PIC and PIN for now
     
  9. em1Coupe
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    hey Dave sorry about that!. I found them on an account I forgot I made!
     
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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