Troubleshooting Guide Suggestions

Could you finally update http://royals.ms/forum/threads/read-first-error-code-guide.425/

with

http://royals.ms/forum/threads/could-this-sticky-be-updated-and-sorted.20026/

Or let me know if it needs some changes before it could be?

 

Oh okay I see. Great work!

 

Sorry for the double post,

"Is your problem a disconnecting or crashing issue?" and below

There isn't any information saying that disconnection when double clicking a character is normal if that character has wishlist items.

 

Also, maybe add " *READ FIRST* " to the title so that people are encouraged to click there. Otherwise it kind of fades into the background.

 

Sorry for going off topic, very nice work!

 

Does your client close after selecting a character?

I think a lil bit of clarification might be useful, if someone were in fm and try to log in with outdated files, they might assume the client closed on character selection
and not the brief second after entering the game, and assume they are banned.

I could have easily done that misstake, so just saying.

Maybe add a question asking " Is this happening on all your characters" after the "Does your client close after selecting a character?"

 

Not even with Big Red Letters in the shoutbox saying "the server is down" works, still makes threads and questions about why it's not working.
I forgot i think it was font 40 still didn't help.

 

Might be good to add in the problems with using hamachi, some may think they are banned when they can't get past the character selection.

 

you said that i should use the "character fixes" button in the website encase the game says i'm logged in, but the "character fixes" is disabled

 

Also if you already have it installed and it's not wanting to open up, you can go to Wineskin and click on Advanced and then "Test Run". It should open it up It worked for me!!

 

i get code:- error 2147457259 and ur guides doesnt has any solution to fix it

 

In all my years, I've only seen really 2 different kinds of trouble shooting guides.

1. What we have, a spoiler system where you go step by step and at the end find and answer. It can look a bit messy but as long as you can read it, it is helpful.

2. Similar to the rules and ToS thread. The most productive and most common troubleshooting guide that I have seen on multi billion dollar company websites is a bookmark type thread. You click on your issue and it drags you down the page and give you all the options about that problem. Example, run code errors, click on that, boom, may redirect you to Silas page, or something else. I think the only negative of the spoiler thread right now is if you click on a wrong step, it is difficult to find other possible solutions without having to redo what you did.

Hope my suggestions helped