Solved [Solution Given] "MovieFile failed; code 5" - can't install the new patch

Discussion in 'Closed' started by Adi, Feb 17, 2022.

  1. Adi
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    Adi Member

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    Since yesterday morning I tried to download the new patch, and it's always the same error.
    I tried everything: downloading over and over again, making sure the previous versions were deleted, restarting my computer.
    I have Avira anti-virus, and also tried plenty of thing: to turn it off completely, to turn off the windows virus protection, etc.
    Any ideas? :(
    upload_2022-2-17_18-48-43.png
     
    Adi, Feb 17, 2022
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Did you set an exception for the installed folder of Royals?
     
    Dave Deviluke, Feb 17, 2022
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  3. Adi
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    Adi Member

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    I set an exception on Avira for the "MapleRoyalsSetup-22.02.16" if that's what you meant. Or is there anything else I should put in exception?
     
    Last edited: Feb 17, 2022
    Adi, Feb 17, 2022
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    That's the exception for the installer

    You need to set an exception for the installed file/location
     
    Dave Deviluke, Feb 18, 2022
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  5. Jen123
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    Jen123 Well-Known Member

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    I had a similar problem with map.wiz and then mapleroyals.exe when I chose the 'ignore' option. First, I deleted the Mapleroyals folder like you're supposed to do whenever there's a new patch. Second, I used the alternate download link (I personally used the 3rd one instead of the 1st). Hopefully it helps!
     
    Jen123, Feb 19, 2022
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