Solved [Solution Given] Can't proceed after PIC

Discussion in 'Closed' started by Demo Gorgon, Sep 11, 2022.

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  1. Demo Gorgon
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    Demo Gorgon Active Member

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    Where are you having an issue(s):
    *In-Game

    Date and Time when issue(s) occurred (GMT):
    *11/09/2022 at 22:00

    Details of the issue:
    After logging in and using my PIC I get a pop up say "Having trouble lgoging into the game?"
    Today I had a technician installing fiber in my home so I guess entire network and IP changed, maybe it's that.
    Hope you can help
     
    Demo Gorgon, Sep 11, 2022
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  2. Demo Gorgon
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    Demo Gorgon Active Member

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    Anyone? :(
     
    Demo Gorgon, Sep 12, 2022
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  3. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Try reinstalling your Royals client
     
    Dave Deviluke, Sep 12, 2022
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  4. Demo Gorgon
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    Demo Gorgon Active Member

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    I did. Unfortunately it did not solve the issue. Also rebooted the modem, etc.
     
    Demo Gorgon, Sep 12, 2022
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you have any VPNs installed on your PC?
     
    Dave Deviluke, Sep 12, 2022
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  6. Demo Gorgon
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    Demo Gorgon Active Member

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    Yes... I'm using one for my work (I work from home as a security researcher) but I don't think I ever used it while mapling...
     
    Demo Gorgon, Sep 12, 2022
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If the issues did not occur while you had the VPN installed previously and only occur after the fiber is installed, could be your modem or router new default settings blocking Royals network

    Are you able to try pinging 51.68.205.179 to see if there's any response?
    This is the IP address for Royals
     
    Dave Deviluke, Sep 12, 2022
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  8. Demo Gorgon
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    Demo Gorgon Active Member

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    upload_2022-9-12_19-14-30.png
    Seems like no problem
    Also I am able to log into the game, the alert pops up after inserting PIC code at character selection

    upload_2022-9-12_19-16-42.png
     
    Demo Gorgon, Sep 12, 2022
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  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Based on the findings so far, the only conclusion I can come to is that you might be MAC banned since the issue doesn't seem to be with your network
    https://royals.ms/forum/forums/ban-appeal.8/

    Example - https://royals.ms/forum/threads/new-account-trouble-logging-into-the-game.139620/
    Note: you may also test login via your mobile data (hotspot) to rule out network connection as the issue
     
    Dave Deviluke, Sep 12, 2022
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  10. Demo Gorgon
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    Demo Gorgon Active Member

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    Oh no :(
    What can I do then?
    I tried mobile hotspot and the issue remains.
    If I were to change MAC, is that legit? Did I do anything illegal?
     
    Demo Gorgon, Sep 12, 2022
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  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Would be best to submit a Ban Appeal to confirm if your accounts are involved with any bans
     
    Dave Deviluke, Sep 12, 2022
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  12. Demo Gorgon
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    Demo Gorgon Active Member

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    Well, I was told I have no ban at all
     
    Demo Gorgon, Sep 14, 2022
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  13. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Based on your latest reply on the Ban Appeal, the situation still sounds like a MAC ban to me

    Does anyone else use the same PC to play Royals before?
     
    Dave Deviluke, Sep 14, 2022
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  14. Demo Gorgon
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    Demo Gorgon Active Member

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    Nope...
    Also, I tried to change my MAC- and the problem still occurs
     
    Demo Gorgon, Sep 14, 2022
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  15. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are you able to test removing your work VPN awhile to see if it's the issue

    There are times where work-related VPN block game related connections/port to prevent employees from gaming on the work PC
     
    Dave Deviluke, Sep 14, 2022
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  16. Demo Gorgon
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    Demo Gorgon Active Member

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    Well I don't think that's the problem, this VPN is not actually from my job but I've purchased the license privately (NordVPN) and got refund from work so there's nothing blocking me from their side, but I'll try and tell you if it made any difference.
     
    Demo Gorgon, Sep 14, 2022
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  17. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Felt trolled then lol

    Cause NordVPN includes a fake MAC address and it won't work with Royals
    I am an ex-user of NordVPN, quitted using them cause of this
     
    Dave Deviluke, Sep 14, 2022
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  18. Demo Gorgon
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    Demo Gorgon Active Member

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    WOW, are you serious? ^_^'
    Isn't there like an option to disable it?
    I don't actually turn on the VPN outside of work hours (or more specifically- when not playing royals)
     
    Demo Gorgon, Sep 14, 2022
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  19. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I have tried contacting NordVPN about it due to the sudden addition of a fake MAC address in the PC version at the time
    But they did not get my concern and simply closed the ticket

    I am unsure of how to disable their fake MAC address, only possible to evade the issue by using the web version of NordVPN and not the PC version

    A player in Royals Discord managed to resolve a similar issue (disconnect after PIC) by running Royals.EXE with admin rights, so you can check if you have that enabled

    Mine is enabled by default
     
    Dave Deviluke, Sep 14, 2022
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  20. Demo Gorgon
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    Demo Gorgon Active Member

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    Well I just uninstalled NordVPN and you are absolutely correct, I am in the game! Thanks a lot.
    I will try it again with admin, but for the moment, any suggestion for a better VPN? :8):
     
    Demo Gorgon, Sep 14, 2022
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