Solved [Solution Given] Account blocked from logging in

Discussion in 'Closed' started by Jullepupu, Nov 22, 2022.

  1. Jullepupu
    Offline

    Jullepupu Member

    Joined:
    Mar 14, 2020
    Messages:
    3
    Likes Received:
    1
    Gender:
    Male
    Country Flag:
    "This account is blocked from logging in due to too many invalid PIN authentication attempts. Please reset your password on our website to regain access to this account"

    Downloaded the client today, issue happened today, I reset my password a few hours ago but still get the same error.

    I haven't played for over a year, google alerted me that my password was found in a data breach "1 year ago".
    Last time I played I got a new PIN from an administrator and everything worked fine.

    My account should only have about 1 or 2 characters if I recall correctly, if there's any way to check that it hasn't been tampered with I'd be glad to know.
     
  2. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
    Messages:
    12,712
    Likes Received:
    12,397
    Gender:
    Male
    Location:
    MapleRoyals Discord
    Country Flag:
    IGN:
    DaveDeviluke
    Level:
    70
  3. Jullepupu
    Offline

    Jullepupu Member

    Joined:
    Mar 14, 2020
    Messages:
    3
    Likes Received:
    1
    Gender:
    Male
    Country Flag:
    Oh I didn't even know there was a control panel
    Resetting the PIC and password through the control panel somehow made it work, my account seems to be just like it should now.
    Thanks very much :)
     
    Dave Deviluke likes this.
  4. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
    Messages:
    12,712
    Likes Received:
    12,397
    Gender:
    Male
    Location:
    MapleRoyals Discord
    Country Flag:
    IGN:
    DaveDeviluke
    Level:
    70
    Glad that the issue has been resolved

    Would also strongly recommend avoid using the same password + PIN + PIC for other online services
     
    CreamGoddess likes this.

Share This Page