Closed Just made an account and can't log in

Discussion in 'Closed' started by bbykeiko, Dec 2, 2022.

  1. bbykeiko
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    bbykeiko Member

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    Issue: Cannot get past character selection screen - MAC ban on account.
    Character Name: Arilan
    Additional Information: I literally just registered last night and I can't log in. A search of the forums tells me I am banned. How is that even possible when I have not even played the game yet?
     
    bbykeiko, Dec 2, 2022
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What's the error message?
     
    Dave Deviluke, Dec 2, 2022
    #2
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  3. bbykeiko
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    bbykeiko Member

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    "You have been disconnected from the login server. Please try again later."
     
    bbykeiko, Dec 6, 2022
    #3
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Was the PC used by anyone else before such as a family member or friend?
     
    Dave Deviluke, Dec 7, 2022
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  5. bbykeiko
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    bbykeiko Member

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    No. I'm the only one who uses this laptop.
     
    bbykeiko, Dec 24, 2022
    #5
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Try submit a Ban Appeal
     
    Dave Deviluke, Dec 25, 2022
    #6
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  7. nut
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    nut Donator

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    You may be connecting from a banned IP address. If you are using a VPN, try a change of IP. If not, try resetting your router/modem.

    I do not see any bans associated with the character name provided. If your problem is not resolved, you may make a proper ban appeal here for a more thorough investigation: https://royals.ms/forum/forums/ban-appeal.8/
     
    nut, Dec 31, 2022
    #7

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