Closed Unable to locate Character

Discussion in 'Closed' started by Itoko, Jan 21, 2023.

  1. Itoko
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    Itoko Member

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    Gender:
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    Itoko
    Level:
    192
    Guild:
    Tenacity
    IGN: Itsuyo
    Problem: Unable to locate Character
    Details: At around 3am Server Time I logged into the game fine. After a while I d/c'ed from the game. So I tried to relog into the game, after I selected my Character in the Character Selection Screen, the client went black screen and closed itself with a disconnected popup window appearing. I tried to relog multiple times until I realised my internet connection was gone, so I waited until my connection was back. When it did come back I tried relogging again, but after i landed on the Character Selection Screen, my Character was not there anymore, all thats left were empty silhouettes - I attached a Screen Shot of this. I also tried to log into my other Account to check if my Itsuyo Character was still in Buddy list/Guild or not, and yes she is still in all of those - I also attached a Screen Shot of that. My question is, how did my Character possible get deleted like that? And am I able to get her back?

    Please let me know if you need any further information about this matter.

    Kind regards, Hana.

    MapleRoyals 21-01-2023 19-07-09.png
    MapleRoyals 21-01-2023 19-27-48.png
     
  2. nut
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    nut Donator

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    The character Itsuyo has been deleted. You may have accidentally deleted the character. I'll put in a request to restore the character.

    Please note there is no estimated time for character restoration, as a server check is required. Once the character is restored, we will let you know on this thread.
     
  3. Itoko
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    Itoko Member

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    Thank you for your quick response. I appreciate your help and will await your notice! [:)]

     
  4. Matt
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    Matt Administrator

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    Character has been restored.
     
  5. Itoko
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    Itoko Member

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    Woot!! Thank you, Matt!! ~f14
     

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