Closed Can't make account

Discussion in 'Closed' started by xX1meXx, Jan 22, 2023.

  1. xX1meXx
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    Problem: Can't make royals account
    Details: I went from the home page to register to create an account and then I tried to log in and I says that my ID is not registered.
    I have already made sure...
    -there were no spelling errors
    -reinstalled the game as a whole
    -created multiple accounts and all have had the same issue
    -made sure the game as well as the whole folder was exempt from the firewall

    side note I am using a windows PC.
     
  2. Dave Deviluke
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  3. xX1meXx
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    xX1meXx Member

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    yes I used the link provided for all three and still nothing
    there was a question about possible file corruption
    I downloaded from this link https://royals.ms/?page=download
    I downloaded mirror 1 under WZ set up.
     
  4. xX1meXx
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    I don't know if it helps or not, but I still says my account ID doesn't exist and I uninstalled and reinstalled everything and made sure it make an exception to the folder
     
  5. Dave Deviluke
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    Have tried creating 2 game accounts but unable to replicate your situation

    Did any of your friends check your login process via screen share?

    Edit: also, can you upload a screenshot of the full client with the error message of "ID is not registered"
     
    Last edited: Jan 23, 2023
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  6. xX1meXx
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    Last edited by a moderator: Jan 26, 2023
  7. Dave Deviluke
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  8. xX1meXx
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  9. Dave Deviluke
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    Hmm, file content seems the same as my WZ folder, can't tell what's wrong

    Also, this is Windows 11?

    Edit: if possible, try install the game at Documents or Desktop, sometimes installation at C drive itself can cause issues
     
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  10. xX1meXx
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  11. xX1meXx
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    xX1meXx Member

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    Its not really giving me options other than windows C and yes it is windows 11
    I tried to still download it and moved it over to the desktop and documents and both still gave me the same issue
     
  12. xX1meXx
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    I just checked again, and I am still having the same issue.
    Is there some kind of testing account that I can sign into to see if it really is just a me thing?

    Edit:
    I forgot to mention the icon for the maple royals on my desktop doesn't show up.
     
  13. Dave Deviluke
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    What are your available time periods?

    Can only try to log in with my account while screen sharing

    Can't give you the account details as that would be account sharing (bannable)
     
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  14. xX1meXx
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    If your good to do it now I'm down
    if not I can do it tomorrow at 5PM (EST)
     
  15. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Don't think I can make it, have about 12 hours difference

    At work currently
     
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  16. xX1meXx
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    TT^TT okay would 1PM (EST) work? I take an hour lunch at that time.
     
  17. Dave Deviluke
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    Think you probably need to seek help from friends instead

    Ask them to create a mule account with nothing in it (purely meant for testing login)
    And login on your PC via screen sharing
     
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  18. xX1meXx
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    that wont get anyone in trouble will it?
     
  19. Dave Deviluke
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  20. xX1meXx
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    xX1meXx Member

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    So a friend of mine made a test account I tried logging in and couldn't. She tried on her end and was able to get in.
    (deffinilty will ask for it to get deleted of course we don''t want to get in troubble)
     

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