So I was trying to unequip my golden zhelm by dragging it into my inventory and I missed with my mouse, then it just disappeared on me, no warning about dropping or anything. Happened around 17:30 server time.
Hello, sorry to hear about the unfortunate accident of losing the [Golden Zakum Helmet] due to a lack of warning prompt The Devs are looking into the issue and will be figuring out a way to restore the helm that was accidentally dropped As this may take some time, your patience is much appreciated
You can kindly close this and cancel my request for support. I've already replaced it with a traditional zhelm. Thank you.
Are you sure you would like to cancel the recovery request? If so, I will remove your request from the pending list
It is better that you look for another helmet, maybe in a few years they will return it to you, I am still waiting months for the return of my veamoth
Please note that should you derail other threads again in an attempt to pressure Staff to prioritize your issue over other [Character Issues], necessary actions will be taken such as [Warning Points] will be given for the unnecessary comments You have the right to check on your issue's status such as ensuring it's not missed out, but please kindly do not derail other [Character Issues]
Sorry for the delay in responding, unfortunately it took a bit longer than expected to get a copy of the database backup from the Server Check before the issue started for us to be able to issue the item refunds. A GM will need to refund you the item in game, please can you reply here when you are in game to make it easier for us to find you. Or if you would like to schedule a time to meet for the refund then please let us know when is best for you. For reference of the GM: character name is iKeelYou, and stats 1009000 tuc:0 cuc:6 str:16 dex:27 int:15 luk:19 hp:0 mp:0 watk:0 wdef:141 matk:0 mdef:151 acc:18 eva:21 craft:0 speed:0 jump:0