Fixed Cant go inside game, crash after put the PIC, Help please :/

Discussion in 'Closed' started by Selendis, Sep 27, 2023.

Tags:
  1. Selendis
    Offline

    Selendis Well-Known Member

    Joined:
    Apr 3, 2019
    Messages:
    110
    Likes Received:
    15
    Hi, any gm/admin can help me with my problem?

    Yesterday i can logging in without problems. Today i want to login in but went i put my PIC and press OK button i automatically got dc and apparent a message that say: YOU ARE DISCONNECTED FROM LOGUIN SERVER, PLEASE TRY AGAIN LATER.

    Also i tried the step on www.royals.ms/fix at the start of the Mihok event and no problem at all.

    Not change anything from yesterday-today in files.

    Did you reinstall the files?
    Yes, i did. always use IMG files.

    What's the date of the last installer did you use?
    08/27/23 installer date.

    Did you restart your router?
    Yes, i did.
     
    Last edited: Sep 27, 2023
  2. Rielle
    Offline

    Rielle Game Balancer

    Joined:
    May 13, 2019
    Messages:
    1,519
    Likes Received:
    5,036
    Can you screenshot your entire MapleRoyals folder and, if applicable, verify the folder is added as an exclusion to your Windows Defender?
     
    Selendis likes this.
  3. Selendis
    Offline

    Selendis Well-Known Member

    Joined:
    Apr 3, 2019
    Messages:
    110
    Likes Received:
    15
    Already on Antivirus exclusion. I use Kasperky Full version as Antivirus main. Also i reinstall the folder from 0. Cant be any change on folder.

    Btw yestarday i login in without problems.

    Also, i try with VPN to logging in and still dc after PIC.

    PIC.jpg
     
    Last edited: Sep 27, 2023
  4. Rielle
    Offline

    Rielle Game Balancer

    Joined:
    May 13, 2019
    Messages:
    1,519
    Likes Received:
    5,036
    And is this happening to all your characters? Does it also dc when you make a new character and log into that?
     
    Selendis likes this.
  5. Stephen
    Offline

    Stephen GM

    Joined:
    Sep 17, 2016
    Messages:
    3,999
    Likes Received:
    638
    Hello,

    The "You have been disconnected from the Server. Please try again" commonly shows up with a MAC ban.

    Looking at your account and connection, that seems to be the issue here. You currently have multiple MAC Addresses associated with your connection and one of them happens to be the Address 7A-79-00-00-00-00, which is a fault MAC address and can't be used to access Mapleroyals. You will have to disable your faulty MAC address in order to connect to the game.
     
    Selendis likes this.
  6. Selendis
    Offline

    Selendis Well-Known Member

    Joined:
    Apr 3, 2019
    Messages:
    110
    Likes Received:
    15
    I haven't tried to create another char to test. But i will try again tomorrow.
     
  7. Selendis
    Offline

    Selendis Well-Known Member

    Joined:
    Apr 3, 2019
    Messages:
    110
    Likes Received:
    15
    OMG that is my Hamachi MAC Adrees, so that why i cannot connect again x.x LoooL. Ty so much @Stephen, i recently install hamachi on my main pc to check some database from my job. I didnt spect that's the cause of this problems. Now i can logguin again. Solved.
     
  8. Stephen
    Offline

    Stephen GM

    Joined:
    Sep 17, 2016
    Messages:
    3,999
    Likes Received:
    638
    You're welcome. Glad you got it solved!
     

Share This Page