Closed Am I banned??

Discussion in 'Ban Appeal' started by marlom1, Nov 20, 2023.

  1. marlom1
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    marlom1 Member

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    Heya!

    Character names:

    Exzzn (this is the character I play)
    Exzzzn

    I have no idea why I got banned, if thats the case.


    I played yesterday, was exping some in ludibrum, but somehow today I cant login, I get into my acc but when i choose character and channel the game crashes and I get this message:

    You have been disconnected from the login server.
    Please try again later.

    Please help!

    Best regards!
    Exzzn
     
  2. Stephen
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    Stephen GM

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    Hello,

    Your accounts are not banned due to any rule breaking. The "You have been disconnected from the Server. Please try again" commonly shows up with a MAC ban.

    Looking at your accounts and connections, that seems to be the issue. You currently have multiple MAC Addresses associated with your connection and one of them happens to be the Address 00-00-00-00-00-00, which is a fault MAC address and can't be used to access Mapleroyals. You should disable your faulty MAC addresses in order to connect to the game.
     
  3. marlom1
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    marlom1 Member

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    Puh okay, thats a good sign atleast (that im not banned).

    Never experienced anything like this before, so im not too sure what you are talking about to be honest. How do I disable my faulty MAC adresses?
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Likely caused by your usage of VPN
     
  5. marlom1
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    marlom1 Member

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    But even if i turn of my VPN, I still get the same message? o_O
    What do I have to do to fix this? I really wanna play I had so much fun and the nostalgia is unreal xD
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Try uninstall the VPN first and see if the same error message still occurs

    Some VPN have persistent MAC address change, such as NordVPN
     
  7. marlom1
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    marlom1 Member

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    Seems like its working now, I didnt change anything, so idk why its working now. You can close the thread. Thanks for the help!
     

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