Update check failed: WinHttpSendRequest failed

Discussion in 'Report Bug' started by completes, Nov 23, 2023.

  1. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    No one told you to wait a month

    You have the right to be frustrated at the errors but please do not spread misinformation
     
  2. dkayfarikov
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    dkayfarikov Member

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    Ye was a little rough my Bad.
    I tried reinstall with img again and now im getting this error saying "Mapleroyals doesnt work anymore"
     
  3. completes
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    completes Member

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    I updated the main post on a resolution I found.

    Please be patient with the dev team, Im sure testing all of these changes on so many different setups, operating systems, networks etc isnt something that have easy access to.
     
  4. HollowStew
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    HollowStew Well-Known Member

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    Still nothing on this? I am getting the same error
     
  5. dkayfarikov
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    after dev team put a new download on the wz and img earlier this day the error changed for me from htttp send request error to this.
     

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  6. HollowStew
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    HollowStew Well-Known Member

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    Well after getting the WinHTTP error resolved I received a internal exception occured error.
     
  7. dkayfarikov
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    what did u do to fix the http send request error?

    at me its like this after the http error :s
     

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  8. Vitrex123
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    Vitrex123 Member

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    Why do I get that it has a Trojan when trying to install?
     
  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  10. Matt
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    Matt Administrator

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    Please make sure you are using the latest setup from the website (uploaded at 7am Server Time today). Ensure you have made an exception in your anti-virus for the MapleRoyals folder directory being installed to, also try running the game as admin. If you still experience issues then try to create an exception for cdn.royals.ms in your antivirus/firewall settings. If OP would like to update first post with instructions for that domain instead would be greatly appreciated.
     
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  11. completes
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    completes Member

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    Absolutely, updated the main post about an hour ago. Thanks for everything y'all have been getting done for us players. :)
     
  12. okki
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    okki Donator

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    updated from windows 7 to windows 10.

    so far so good. no dc no crash.

    thanks staff for the update!
     
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  13. dkayfarikov
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    dkayfarikov Member

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    I tried it, still not working for me :/ no http error sendrequest anymore. i just get this and i tried everything multiple times..
    and im so doomed i cant upgrade the windows cuz my system is too old
     

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  14. HollowStew
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    I did what the original post says, went into my router settings and made an exception within the router.
     
  15. MaiAh
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    MaiAh Well-Known Member

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    this is sad i've try all the changes above and some extra (other then going thro router thing because it dosn't have such setup/ui)
    i've disabled the firewall and uninstall all the anti virus long ago and with the last setup that i did 1h ago fresh download and install i get mapleroyals to stop working error and close program...

    can we please get old client allready? there is 5 updates per year (even if 10) we can do manual download there is no need of this,we could move the client before aswell why complicate so much =( waste time and resources instead of working on events and content and on top of that a bunch of new bugs around to be fixed that was not the case before....

    also in the process of trying to fix i found this https://www.isitdownrightnow.com/royals.ms.html also something about old certificate or not supported by many or older browser

    hope this gets fixed very soon as this is very frustrating to deal with (especially the last 2-3 updates in the span of year or half year with the absence of karven) and hope there won't be need for a farewell
     
    Last edited: Nov 23, 2023
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  16. dkayfarikov
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    Tried my other win7 laptop now but its getting the same issue :( i appreciate every try of help
     
  17. Pharsti
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    Pharsti Well-Known Member

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    I'm getting the same "MapleRoyals has stopped working" error after trying the latest IMG client on Windows 7. I'm running the exe as administrator and I can ping mw.birb.gg and cdn.royals.ms just fine. Trying to visit the birb site does not give me the "Hi Matt" message. I can log into the game on a Windows 10 PC on the same network, so I'm not blocked at the router level (but that Win10 PC does not see the "Hi Matt" message either). I made local firewall exceptions for the IP addresses to these sites but I keep getting the same error.

    It seems to me that Windows 7 is tending to have this error more. Do we have any examples of someone getting this new client to run on Win7? If not, I'm wondering if there's some newer network calls that are used by Win10 but Win7 can't recognize them.
     
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  18. afrothekobol
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    afrothekobol Member

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    I'm getting an error saying it can't fetch update info, I've been trying stuff I've been reading in this thread but it either hasn't been working or I can't figure out how to do it with what I have, the spectrum app doesn't have a thing that I can find to unblock/block/make an exception for a site and I've already scanned the maple royals folder and made exceptions for every file my anti-virus had an issue with. Anyone else have that bit and how did you fix it?
     
  19. Alex69
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    im having the same problem X_X and as they said above i have windows 7 ultimate F i tested the fixes above and nothing i dont know what else to do ;( i know im not the only one frustrated but from a working client to this makes me feel real impotent F4
     
  20. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are you guys using the 22 Nov files, or 23 Nov files?
     

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