Solved [Solution Given] Cant open the game

Discussion in 'Closed' started by mub123, Nov 26, 2023.

  1. mub123
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    mub123 Active Member

    I have tried reinstalling the client after the update and the game won't open at all. No crash menu, no notification, it just won't open. I have tried reinstalling the game, turning off my anti-virus, restarting my PC. Nothing.
    Please help me technician lords.

    Thank you
     
  2. darkstryker
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    darkstryker Member

    Hey Mub123, I am having the exact same issue. Sadly I have not found a solution yet. Here is what happened:
    1. install new Mapleroyal version 23 November 2023, 2:52. (23.11.23)
    2. Windows Security notifies me of a trojan - Trojan:Script/Wacatac.B!ml from MapleRoyals\mr.dll
    3. I restored the file and try to launch Mapleroyal but nothing happens
    4. I add Mapleroyals folder to the exclusion folder for Windows Security
    5. Restart my machine
    6. Try to launch Mapleroyals again but nothing
    7. Uninstalled and reinstalled same image, Mapleroyal still doesn't launch
    8. Uninstall, download new image, reinstall and Mapleroyal still doesn't launch
    9. Uninstall, turn off "Real-Time protection", install to new drive, add new folder location to exclusion, turn on "Real-Time protection" , Mapleroyals still doesn't launch

    All of the locations I installed to are not my C: drive but that have never broken the game before.

    My Event Viewer has this error each time I try to launch Mapleroyals:
    Code:
    Faulting application name: MapleRoyals.exe, version: 1.0.0.0, time stamp: 0x655ed37b
    Faulting module name: MapleRoyals.exe, version: 1.0.0.0, time stamp: 0x655ed37b
    Exception code: 0xc0000409
    Fault offset: 0x000222c4
    Faulting process id: 0x33d8
    Faulting application start time: 0x01da20c2cf172bf9
    Faulting application path: J:\MapleRoyals\MapleRoyals.exe
    Faulting module path: J:\MapleRoyals\MapleRoyals.exe
    Report Id: 36e4d6f9-2f4b-4e31-b7b9-d25b010472f7
    Faulting package full name:
    Faulting package-relative application ID: 
     
  3. HollowStew
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    HollowStew Well-Known Member

    I am having the same issue after finding a way to finally run the game after 48hours of not being able to....
     
  4. djdolejsi
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    djdolejsi Member

    i have been also having this same issue even though i was able to log on 2 days ago.
     
  5. Riv
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    Riv Donator

    I was able to run the game the last few days. But it isn't running anymore today. There's no error message, it just doesn't launch.

    But in Event Viewer, I can see the same failure and Exception code that darkstryker had provided. I have reinstalled the game.

    Anyone knows how to fix this problem?
     
  6. mub123
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    mub123 Active Member

    We all in the same boat boys time to sit back and pray the GM gods will help fix this problem
     
  7. Chin long
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    Chin long Well-Known Member

    I experienced the same as you, was able to play yesterday, then now cannot start up the game, have tried uninstall and install again, it doesn’t work :(
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

  9. Chin long
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    Chin long Well-Known Member

  10. mub123
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    mub123 Active Member

    Hey guys, when you open your mapleroyals folder do you also not have a .exe behind your mapleroyals?
     
  11. Chin long
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    Chin long Well-Known Member

    I don’t have .exe in mapleroyals folder
     
  12. Fukuxo
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    Fukuxo Donator

    I'm having the same error as well. Nothing is happening when i run the client. It was working fine the previous day.
     
  13. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Devs released new setups (27 Nov)
    https://royals.ms/downloads

    Could you guys confirm if the issue of not launching still persists on this new setup?
     
  14. Fukuxo
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    Fukuxo Donator

    After downloading the new setup, I encountered the below.
    upload_2023-11-27_13-31-40.png
     
    KimFP likes this.
  15. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Thank you for the screenshot, will let Devs know
     
  16. Kloss
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    Kloss Donator

    [​IMG]

    having same problem here, after re-installed with new patch
     
  17. Kloss
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    Kloss Donator

    for me yes, but still having same problem
     
  18. djdolejsi
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    djdolejsi Member

    i am getting the error below after downloading the new patch
    upload_2023-11-27_9-27-37.png
     
    andywtf likes this.
  19. Dave Deviluke
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    Dave Deviluke Forum Moderator

  20. andywtf
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    andywtf Well-Known Member

    Same
     

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