Solved [Solution Given] Having trouble starting the game

Discussion in 'Closed' started by hpmpesp, Dec 26, 2023.

  1. hpmpesp
    Offline

    hpmpesp Member

    Hello, I'm having trouble starting the game. I've tried to run the game with/without a VPN, rebooted the computer, and tried a second time today, while the error persists. The error code is listed as attached.
     

    Attached Files:

  2. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

  3. hpmpesp
    Offline

    hpmpesp Member

    I clicked the link and saw a string of approximately seventy numbers and letters. Should I paste it here?
     
  4. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    It's okay, able to see that means the auto-update is working fine (website not being blocked)

    Which country/region are you from?
     
  5. hpmpesp
    Offline

    hpmpesp Member

    Fine. I am located in China mainland.
     
  6. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Did the issue only start happening today?
     
  7. hpmpesp
    Offline

    hpmpesp Member

    It has been a year since I played last time. I downloaded the game and tried yesterday and got the error dialogue. I'll try again in a few days.
     
  8. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Some China players mentioned the new client (with auto update) doesn't work with all mainland VPNs, you would have to check with fellow China players about the VPNs they are using

    Some also said that they had to contact the VPN's customer service to make an exception for the game
     
  9. hpmpesp
    Offline

    hpmpesp Member

    Thanks for your advice.
     

Share This Page