Solved [Solution Given] Failed to install the lastest version. Please help

Discussion in 'Closed' started by JJenebellee, Dec 26, 2023.

  1. JJenebellee
    Offline

    JJenebellee Member

    Character Names: JJenebellee Jenebelle JJenebelle Steadybompipi
    Date: 26/12/2023, 8.16pm (GMT+8)

    Hello,

    I finish install the latest version but I can't open the game. A system error state: " FAiled updating the game: Get "https://cdn.royals.ms/info/mr": EOF "

    How to solve this problem?

    Thank you.

    image.png
     
  2. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

  3. JJenebellee
    Offline

    JJenebellee Member

    Brunei Darussalam. Asean
     
  4. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

  5. JJenebellee
    Offline

    JJenebellee Member

    I tried to visit, but my antivirus software don't recommend me to..

    WhatsApp Image 2023-12-26 at 21.01.56_ed2eba33.jpg
     
  6. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Your anti-virus could be blocking the access (to auto-update)

    Please set an exception for the game + website in the firewall section
     
  7. JJenebellee
    Offline

    JJenebellee Member

    Before this latest version, everything works fine. But why only the latest version got this error? By the way, I tried off my antivirus while installing, but I still got the error.
     
  8. JJenebellee
    Offline

    JJenebellee Member

    and this is what i got from visit the website
    upload_2023-12-26_21-28-13.png
     
  9. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Cause the anti-virus updated their definitions of what is "bad" and decided to rule the website + connection as "bad"

    You need to set an exception, have you done so yet?
     
  10. JJenebellee
    Offline

    JJenebellee Member

    Yes, i did. After I add exception for mapleroyals.

    upload_2023-12-26_21-45-14.png
     
  11. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Please either right-click the EXE to run as "Admin"

    Or install elsewhere such as Desktop or Documents instead of the default C drive
     
  12. JJenebellee
    Offline

    JJenebellee Member

    I tried install at my hdd, it work! Thank you~
     

Share This Page