Closed Cannot get past character selection screen

IGN: Sonoma
Problem: Cannot get past character selection screen
Details: The final action entails boarding a taxi from Henesys to Ellinia, and then the client was crash. this account can login success and select character, but cant into the game

 

Sure, I installed latest game client

 

All other account can success into the game

 

The first login failure prompts “access denied” , and subsequent logins will directly crash without any error message.

 

I test my other character that IGN is Tenly, boarding a taxi from Henesys to Ellinia. The same problem occurred, This is full error code:

error code: -2147024891 (Access is denied)

 

Thanks, it works for me.
It is indeed a problem with local files. The Data/Map and Data/Character directory cannot be deleted and can only be deleted after the system is restarted.