Closed Cannot get past character selection screen

Discussion in 'Closed' started by Vultr, Feb 26, 2024.

  1. Vultr
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    Vultr Donator

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    Problem: Cannot get past character selection screen
    Details: The final action entails boarding a taxi from Henesys to Ellinia, and then the client was crash. this account can login success and select character, but cant into the game
     
    Vultr, Feb 26, 2024
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please ensure you have the latest game files installed (15th Feb)
     
    Dave Deviluke, Feb 26, 2024
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  3. Vultr
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    Sure, I installed latest game client
     
    Vultr, Feb 26, 2024
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  4. Vultr
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    All other account can success into the game
     
    Vultr, Feb 26, 2024
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Any error codes upon logging into the character?
     
    Dave Deviluke, Feb 26, 2024
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  6. Vultr
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    The first login failure prompts “access denied” , and subsequent logins will directly crash without any error message.
     
    Last edited: Feb 27, 2024
    Vultr, Feb 26, 2024
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  7. Vultr
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    I test my other character that IGN is Tenly, boarding a taxi from Henesys to Ellinia. The same problem occurred, This is full error code:

    error code: -2147024891 (Access is denied)
     
    Vultr, Feb 27, 2024
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please try a clean install
    (Delete entire folder, and reinstall)

    This should be a corrupted files issue
     
    Dave Deviluke, Feb 27, 2024
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  9. Vultr
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    Thanks, it works for me.
    It is indeed a problem with local files. The Data/Map and Data/Character directory cannot be deleted and can only be deleted after the system is restarted.
     
    Vultr, Feb 28, 2024
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Will be closing this thread since it's resolved

    However, feel free to post here if the issue persists
     
    Dave Deviluke, Feb 28, 2024
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