Closed "You have been disconnected from the server"

Discussion in 'Ban Appeal' started by MinoriChan, May 31, 2024.

  1. MinoriChan
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    MinoriChan Member

    Joined:
    May 31, 2024
    Messages:
    5
    Likes Received:
    1
    Gender:
    Female
    Country Flag:
    IGN:
    MinoriChan
    Level:
    12
    ALL Your Character Names: MinoriChan(Level 12) | MinnStorage (Created to test out the same issue)
    Last thing you did: Was at Ellinia fighting slimes
    Why do you think you got banned?: No idea...
    Ban message when attempting to log in: "You have been disconnected from the server"
    What GM banned you (optional): N/A

    Hello all! I am not sure who is able to help me with this issue but I have just started created and playing this game today.
    I have just created my IGN called MinoriChan and is Level 12 now.
    I tried logging in but kept on getting the error message "You have been disconnected from the server" after I've inputted my PIC.
    I have also tried to create another character and another account and was still hit with the same issue.
    I also redownloaded but the issue is still there.
    Thank youu!!

     
  2. Bacon
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    Bacon GM

    Joined:
    Apr 13, 2016
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    Gender:
    Male
    Location:
    Baconville, USA
    Country Flag:
    IGN:
    BaconLord01
    Level:
    200
    Guild:
    Tenacity
    Hello. You are not banned but are connecting with a mac address that is blocked. You will need to remove the faulty mac address before you can connect again. It is 00-00-00-00-00-00.
     
  3. MinoriChan
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    MinoriChan Member

    Joined:
    May 31, 2024
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    1
    Gender:
    Female
    Country Flag:
    IGN:
    MinoriChan
    Level:
    12
    Thank youu Bacon! I will check on how to remove that!
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Country Flag:
    IGN:
    CygnusQueen
    Level:
    110
    Guild:
    WorldTour
    Your VPN likely causes the fake MAC address, you should be able to login upon turning off the VPN

    Note: you would have to consult with the VPN company on how to disable the fake MAC address if you wish to login with VPN
     
  5. MinoriChan
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    MinoriChan Member

    Joined:
    May 31, 2024
    Messages:
    5
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    Gender:
    Female
    Country Flag:
    IGN:
    MinoriChan
    Level:
    12
    Hello Dave! I will consult them regarding this MAC address issue! Thank you so much once again!
     

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