Closed You have been disconnected from the login server.Please try again later

Discussion in 'Ban Appeal' started by jamallen, Aug 27, 2024.

  1. jamallen
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    jamallen Member

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    Q:All Your Character Names:
    Jamallen,Jamallan,Iangallagher
    Q:Last thing you did:
    I don't remember, i haven't logged in for a long time.
    Q:Why do you think you got banned?:
    because after i select a character and input PIC,Maplestory Client close and show'you have been disconnected from login server.please try again later'
    Q:Ban message when attempting to log in:
    Before inputting PIC ,i don't receive any messages.
    Q:What GM banned you (optional):
    I have no idea, but i search other people's ban appeal, it may be related to my Mac or IP address
     
    Last edited: Aug 27, 2024
  2. jamallen
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    jamallen Member

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    during afk, i reinstalled the computer system. Windows11

    I have searched almost all threads that have the same situation as me in forums in past 24hours, but sitll can't solve.

    Anybody reply me ? Tell me my accounts is banned or not ?

    Why i can't view Shoutbox now ? i have sent messages on Shoutbox a few minutes agao .Banned?

    I am going to sleep , hoping to get reply , tomorrow. praying ~:pepez:

    my issue is very complex? i see GM viewed my thread ,but doesn't reply.
     
    Last edited: Aug 29, 2024
  3. Bacon
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    Bacon GM

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    Do you play from a virtual machine?
     
  4. jamallen
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    jamallen Member

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    Never,dear Bacon
     
  5. jamallen
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    jamallen Member

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    i never play Mapleroyals from a virtual machine. After reinstalling the computer system, my PC even doesn't install virtual machine.
     
  6. Bacon
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    Bacon GM

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    Do you use a VPN? One of your accounts is connecting with multiple MAC addresses, and one of them is banned.
     
  7. jamallen
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    jamallen Member

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    I have used VPN called "Leishen" ,also logged in without VPN before.But now,i can't log in with "Leishen" or without VPN
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Just wanna clarify this part, I have issued the shoutbox ban as you were spamming shoutbox for someone to handle your Ban Appeal

    The shoutbox ban will be lifted once your Ban Appeal is handled/closed
     
  9. jamallen
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    jamallen Member

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    My bad ,thanks for replying
     
  10. jamallen
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    Now, what can i do to log in. Two accounts belong to me can't log in without VPN,neither

    Dear GM,why didn't you reply me , i saw you are viewing mythread. Bacause my issue is complex ,need more time for you to solve?

    Can you help me ? Since i posted the thread ,i refreshed webpage lasts 12hours each day to prevent myself missing your messages.It's very very suffering.
     
    Last edited: Aug 30, 2024
  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What VPN are you using?
     
  12. jamallen
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    jamallen Member

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    Thanks for your reply,dave, Actually, I'm already ready to go to bed.I usually use a VPN called "Leishen" ,also called "letgod" in China. This is VPN's UI [​IMG] (If you can't view,this is the url:https://unsplash.com/photos/yrGvqqxDRoE)
    [​IMG]
    I will wait for your reply for another 30 minutes, if i don't receive ,i'll go to bed. beause beijing time is 0:47 am now.
     
  13. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If it comes with a invalid MAC address, please disable it

    Please also note about the VPN usage policy
    https://royals.ms/forum/threads/do-not-use-public-vpn-services-for-mapleroyals.73925/
     
  14. jamallen
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    jamallen Member

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    I tried to uninstall VPN called "Leishen" , but after uninstalling i still can't log in.
    I read the thread you mention."Leishen" is a pulic but paid VPN. I didn't notice the word "public" before.(I viewed the thread is post in Chinese)
    The reason of i can't log in is VPN? or my accounts have banned?
     
  15. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    The invalid MAC address is usually due to VPN usage
     
  16. jamallen
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    jamallen Member

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    Now i can't log in without VPN .

    Bacon said "One of your accounts is connecting with multiple MAC addresses, and one of them is banned", i don't understand "one of thme is banned" mean my accounts is banned or MAC address is banned . You can check out . I pm my MAC address to you.

    Can you understand what i said? My english is not good.

    Are you here?Dave or bacon , i am so sleepy


    I know that ! i just used my laptop to log in successfully. Please determine whether my desktop computer's MAC address is be banned. if you banned my MAC address,please give me a reasonable explanation, i didn't do anything that break rules!

    I have to sleep , hope receiving your reply, tomorrow morning. thx!
     
    Last edited: Aug 30, 2024
  17. Bacon
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    Bacon GM

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    Does anyone else play from your desktop?
     
  18. jamallen
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    jamallen Member

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    No , i live alone
     
  19. Bacon
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    Bacon GM

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    You should be able to connect on your account now. You will not be able to use the same IP as it will remain banned. You were directly linked to a rule breaker due to your VPN that you were using. Please ensure that in the future you only use VPNs that provide you a private IP (not a public one).
     
  20. jamallen
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    Thanks god! Bacon what VPN do you suggest I use?
     

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