ALL Your Character Names: dumbmage - lvl 44 cleric(i forgot.. but it's about there), 7stones - lvl 100 Hermit and some character randomly made and i forgot the IGNs.. Last thing you did: Heard that there was security thing happened so i went back to login after not playing for a month or two in this account. Why do you think you got banned?: Recent player account issue. Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Hello, as it has been over a week since you have been given further instructions on how to recover your account and there has been no additional responses to this ban appeal, I am going to assume you have made it back online safely. If you are still experiencing issues logging in, please leave a reply to this thread.
Hello admins, Apologies for the getting back to it now after 3 years ago, I am still experiencing issues trying to log in. The last above unbanned I did not do any remedy to it till today.
Hello, I'll try to provide more details as much as possible: I remembered that I was banned for some reason 3 years ago where the reason behind was as to malicious perpetrators know my account details so the admins were 'ban' my account to prevent perpetrators to access. Now this was 3 years ago and back then I realised I got banned due to the mentioned reason. So went on to submit this ban appeal. Upon that I did not get myself unban as I went hiatus on MapleRoyals. Fast forward today, I decided to come back to MapleRoyals, so basically I have not gotten myself unbanned. Steps taken before realising I got banned today, 1) Login to MapleRoyals website which I forgotten about my password and went ahead with a password reset. Able to login through website after this. 2) Reset PIC and then disabled PIC through the control panel at MapleRoyals website. 3) Went into the game and realised I'm banned, which lead myself remembering that I was banned 3 years ago that I did not went through the unbanned process. 4) Lead me back to this post. Not sure if this was what you were looking for Dave, apologies in advance.
Hello, Your accounts were hacked and banned to prevent further damage. To recover these accounts, please reset your credentials here: https://royals.ms/controlpanel/login Please then submit an account recovery ticket here: https://royals.ms/forum/forums/support-requests.111/ Additional account recovery check out: https://royals.ms/forum/threads/lost-email-or-username.154999/ We recommend you use credentials unique to MapleRoyals only. Meanwhile, feel free to make another account while waiting for a response from the admin. This appeal will be closed as your account recovery will be handled in the recovery section.
