Awaiting Admin action Lost Golden ZHelm 31int

Discussion in 'Character Issues' started by hieumon90us, Aug 3, 2023.

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  1. hieumon90us
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    hieumon90us Active Member

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    Hi,

    I lost my 31int golden zhelm off my character Burning2Aveng. It happened shortly after the server check today so approximately 1am UTC. I was removing my gzhelm to place in my inventory but misclicked and accidentally dropped it. It didn't prompt me and instead disappeared.

    Please help!
    I unfortunately don't have a picture as I only purchased it right before the server check.
     
    hieumon90us, Aug 3, 2023
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hello, sorry to hear about the unfortunate accident of losing the [Golden Zakum Helmet] due to a lack of warning prompt

    The Devs are looking into the issue and will be figuring out a way to restore the helm that was accidentally dropped

    As this may take some time, your patience is much appreciated
     
    Dave Deviluke, Aug 4, 2023
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  3. hieumon90us
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    hieumon90us Active Member

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    Thanks Dave. I appreciate everyones efforts.
     
    hieumon90us, Aug 4, 2023
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  4. Matt
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    Matt Administrator

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    Sorry for the delay in responding, unfortunately it took a bit longer than expected to get a copy of the database backup from the Server Check before the issue started for us to be able to issue the item refunds.

    A GM will need to refund you the item in game, please can you reply here when you are in game to make it easier for us to find you. Or if you would like to schedule a time to meet for the refund then please let us know when is best for you.

    For reference of the GM: character name is Burnin2Aveng not Burning2Aveng, and stats 1009000 tuc:0 cuc:6 str:15 dex:15 int:31 luk:16 hp:0 mp:0 watk:0 wdef:154 matk:0 mdef:151 acc:21 eva:22 craft:0 speed:0 jump:0
     
    Matt, Aug 21, 2023
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  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hello, please provide us a time range of your usual login timing so that a GM may try to contact you in-game for the refund
    e.g. 1400 to 1600 server time (UTC)
     
    Dave Deviluke, Aug 30, 2023
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please update us when you are back
     
    Dave Deviluke, Oct 21, 2023
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Re-opened the thread as the player is back

    As there's a change of the refund process, I will be checking with the Staff team if the refund is still possible
     
    Dave Deviluke, Jul 2, 2025
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  8. hieumon90us
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    hieumon90us Active Member

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    Cool. Thank you for your assistance Dave
     
    hieumon90us, Jul 2, 2025
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  9. hieumon90us
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    hieumon90us Active Member

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    Hi Dave,
    Has there been any update on this?
     
    hieumon90us, Jul 5, 2025
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  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are you back in Royals in an active manner, or will only play from time to time?

    If you are back as an active player, please confirm your online days and timing (UTC)
     
    Dave Deviluke, Jul 5, 2025
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  11. hieumon90us
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    hieumon90us Active Member

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    Hi Dave,

    Yep I am an active player. I am normally on daily from 8pm UTC - midnight UTC
     
    Last edited: Jul 6, 2025
    hieumon90us, Jul 6, 2025
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  12. hieumon90us
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    hieumon90us Active Member

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    Also happy to organise a specific time to meet a GM in game. I am on more than the above listed times (on a different character) but that is when I am on my main (Burnin2Aveng) browsing FM.
     
    hieumon90us, Jul 7, 2025
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  13. hieumon90us
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    hieumon90us Active Member

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    Hi Dave,

    I am currently active on my HS mule ign: HieuTheHSM. Could a GM get in contact with me to issue the refund?

    Cheers
     
    Last edited: Jul 9, 2025
    hieumon90us, Jul 9, 2025
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  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Will arrange a timing after the Anniversary event

    Due to changes, GMs are no longer able to spawn items, so your Helmet would require an Admin to provide the refund instead
     
    Dave Deviluke, Jul 9, 2025
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  15. hieumon90us
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    hieumon90us Active Member

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    Ok thanks Dave!
     
    hieumon90us, Jul 9, 2025
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  16. hieumon90us
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    Hi Dave,

    Are be able to organise an Admin to provide the refund now that the Anniversary event is over?

    Thanks!
     
    hieumon90us, Jul 14, 2025
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  17. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Is your online timing still the same as stated above?
     
    Dave Deviluke, Jul 14, 2025
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  18. hieumon90us
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    hieumon90us Active Member

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    Hi Dave,

    Yes, still the same. Although I am currently on days off work so I am available for longer periods of the day 8pm-8am UTC. Currently online right now if there are admins around.
     
    hieumon90us, Jul 14, 2025
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  19. hieumon90us
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    Hi Dave,

    I am currently online now if any admins are available.
     
    hieumon90us, Jul 14, 2025
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  20. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Your request has been forwarded to the Admins

    They will find you whenever they are available
     
    Dave Deviluke, Jul 14, 2025
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