Closed Spouse got a name change and spouse chat doesn't work D:

Discussion in 'Character Issues' started by kisaara, Feb 21, 2026.

  1. kisaara
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    kisaara Member

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    Hi!

    IGN: Miiho

    Problem/details: Spouse got a name change and now spouse chat doesn't work. I can receive messages but when I try to send them it says "your spouse is offline or you are not married". Our wedding / friendship / crush rings also still indicate the old IGN.

    Spouse old IGN: upto
    Spouse new IGN: Neeuk

    Could you guys help? Thanks! :D
     
    kisaara, Feb 21, 2026
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Will check with Admins if it's possible to fix this
     
    Dave Deviluke, Feb 22, 2026
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  3. kisaara
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    kisaara Member

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    hi! sorry to bump this but just wondering if it could be fixed, thank you! :)
     
    kisaara, Mar 1, 2026
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Character Issues are processed by batches, you would have to be patient for the next batch
     
    Dave Deviluke, Mar 1, 2026
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  5. Tim
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    Tim Administrator

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    records updated
     
    Tim, Jun 10, 2026 at 11:44 PM
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