frozen login buttom

Discussion in 'Closed' started by shika, Jul 6, 2015.

  1. shika
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    shika Member

    The frozen login button is preventing me from starting.
     
  2. Andreas
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    Andreas Donator

    * Disable any network adapters and VPN programs you are using
    * Restart both your PC and modem.
    * Disable your antivirus, firewall, any other programs with a firewall
    * Re install mapleroyals with your antivirus and firewall disabled
    * Uninstall your antivirus completely and try again


    Still facing a problem

    * Use another computer with your network to connect
    * Use your computer and connect to a different network, like your phone.
     
  3. shika
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    shika Member

    None of these help.
     
  4. Dutchess
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    Dutchess Donator

    Hello, i dont know which platform u are on (windows/mac) but if none of the above tips from Egonics worked, and the problem ISN'T because of the server itself (downtime etc.)

    then this may help:

    Rightclick ur mapleroyals shortcut and go to properties, click on advanced and set 'run as administrator' then click ok to confirm.
    also go to the compatibility tab and select: Run this program in compatibility mode for: windows XP Service Pack 2 or 3, or windows 98.
    and where it says: privilege level also select 'run as administrator' and click apply to confirm it.

    This may also help eliminate any future disconnection problems or example during boss-runs.
     
  5. shika
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    shika Member

    You guys aren't understanding the situation... This has nothing to do with my computer. The problem takes place on the transition between the login button and selecting a world. All of your suggestions would effect my client before the client even starts. This is a problem on the servers side the I myself CANNOT fix.
     
  6. shika
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    shika Member

    The GMs have read this thread but still aren't helping. I don't understand.
     
  7. shika
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    shika Member

    ...
     
  8. Christine
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    Christine Donator

    I would have suggested making this thread under character issues so I could better look into your physical account. Could you tell me your IGN?
     
  9. shika
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    shika Member

    I don't have one yet because I can't get passed the login button
     
  10. shika
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    shika Member

    And this isn't a character issue... I already tried making different account and I get the same problem
     
    Last edited: Jul 7, 2015
  11. Christine
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    Christine Donator

    I didn't understand the full situation as you had not fully explained that in your original post. I'm assuming you've gone through the troubleshooting guide already?
    -> Have you attempted what Egonics suggested, via using a phone network (hotspot) to see if it's your connection?
     
  12. shika
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    shika Member

    I did explain that enough.. Also, I don't have hotspots that **** would waste my data -.-
     

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