Solved [Solution Given] Unable to connect to MapleRoyals

Discussion in 'Closed' started by Endure, Jul 23, 2015.

  1. Endure
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    Endure Well-Known Member

    Hello, I simply can't load MapleRoyals' webpage or forum, and also can't get into the client (It says there's a server check or a problem caused by my antivirus). It's this way for almost 10 hours I think. It happened suddenly as I didn't change anything in my computer and didn't even shut it down. It might be something with my ISP, but I also wanted to check if you might know anything about it and what could have caused it. Thanks in advance :)
    (Using my phone with 3G in order to view the forum)

    EDIT: After talking to my ISP I can now connect to MapleRoyals' forum and website, but the client still says there's a servercheck.
     
    Last edited: Jul 23, 2015
    Andreas likes this.
  2. bladecore
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    bladecore Well-Known Member

    Mine does'nt even say anything.... simply not activating the client..
     
  3. Endure
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    Endure Well-Known Member

    It was a problem with my ISP apperently, now it's all good. I hope your problem will get fixed soon :)
     
  4. bladecore
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    bladecore Well-Known Member

    Maybe do i need to update something?
     
  5. Endure
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    Endure Well-Known Member

    Unfortunately I really have no idea, you should wait for Andreas to reply for your thread. He knows everything :)
     
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  6. bladecore
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    bladecore Well-Known Member

    Thank you ! enjoy mapeling..
     
  7. Endure
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    Endure Well-Known Member

    Haha the client itself doesn't work though, still says theres a servercheck / problem with antivirus. very weird.
     
  8. bladecore
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    bladecore Well-Known Member

    i got it.. you need to cancel the process itself that runs in the backround. then try agian =)
     
  9. Endure
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    Endure Well-Known Member

    Great ! Now im waiting for Andreas :D
     
  10. Andreas
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    Andreas Donator

    * Try restarting your modem
    * Disable your antivirus and firewall
    * 1 person had razor synapse installed which has it's own firewall, weird cause it's a program for the mouse ~f3

    This is either your connection blocking you or your computer.

    * Can you try using your phones 3g with your computer and see if you still get that message, if you do, it's probably your computer.
    * Same works with another computer and your network.
     
  11. Endure
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    Endure Well-Known Member

    Hey Andreas :D
    I tried using my 3G to get in the game and it worked, so it's something with my ISP again or with my modem.
    Do you have any idea what it could be ? Because it doesn't block royals.ms adress, only the game itself.
     
  12. Andreas
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    Andreas Donator

    Have you tried restarting the modem?
    There should also be a reset button, which might help.
     
  13. Endure
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    Endure Well-Known Member

    Restarted it just now using the reset button, still same error :/
     
  14. Andreas
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    Andreas Donator

    There isn't much I can help with, everything points towards your connection/ISP being the problem.
     
  15. Endure
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    Endure Well-Known Member

    Does the game have a different adress than royals.ms ?
    Like, an adress I could ping for example so I can give it to my ISP ?
     
  16. Andreas
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    Andreas Donator

    The server and website has the same IP, "royals.ms"
     
  17. Endure
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    Endure Well-Known Member

    It doesn't make much sense then, since the website is working just fine :o
     
  18. Andreas
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    Andreas Donator

    It's your connection, possibly your computers settings. maybe wifi etc...

    I don't believe there is anything else causing it, since you can play with your 3g.
     
  19. Endure
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    Endure Well-Known Member

    Contacted my ISP and told them to try changing my IP, and it helped :)
     
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