More GM's, for the better of everyone and the server.

Hello everyone, I'm Tim, also known in game as MoonPresence or Pursuer. I've been playing for a decently long time now, and I loved the server. The community is nice, people are trusted (usually), and then there's the lag and such but that's not a problem with the new source coming out. My real feedback to express would be the need of more GM's in this server. Despite the fact there are almost 500 people on at all times, and usually 1 GM is online, or maybe even 0 at a point, makes the community dissatisfied, so to speak. With so much ~gm's being sent, and only 1 GM available to answer it, makes it harder, and more aggravating due to the fact it would take a long time to get to your ~gm sent. In my opinion, I think we need more GM's recruited for this server, to both help out the server itself, and the community in which has been rising exponentially over the past couple months. Thank you for your time, and have a great day/evening.

 

agree!

 

I agree. In my own experience, a respond to a ~gm comes once out of 7 cases. I totally understand that there are so many cases, and the GMs do not work here and therefore are not obligated to be online at all times or respond to each and every case, but it does make me wonder, why wouldn't the server recruit more GMs ? Especially when there are so many GM applications ..

 

This has been addressed many times over already. At this point the best thing to really say is that the Admins have already considered EVERYTHING you have and will bring up. They understand that they may not have a GM active at all times and have already discussed the need of having more. I personally know that they are looking for someone they can trust. You guys just need to trust that they know what they're doing.

The general view of the GMs and Admins can be picked apart from this thread:
http://royals.ms/forum/threads/community-vote-on-a-new-gm-just-for-rewarps.33316/

And one specific post outlines it pretty well:

 

With this kind of attitude, why does the Staff Appliactions section even exists ? Maybe you can just let Matt, John, or whoever, search and recruit their friends or trusworthy players themselves. I just hope for some action to be taken, instead of just sitting and waiting for some specific person to make his staff application. It may have been working since 2013, but lately with so many new players and alot more cases, maybe it's time for a change. These repetitive threads are a proof for the community being dissatisfied.

 

That's my point. They ARE taking action. They are ACTIVELY looking for someone who they trust. If you look at the server's history the last couple months they've hired multiple new GMs, promoted Kat, and even threw a Forum Mod in there. If you've really talked to them, you only START TO understand what they do, how hard they work, and why they can't just hire anyone for this job. These repetitive threads are proof of a few people not understanding that the Admins are doing what they can to make sure the server stays above a certain standard.

 

I'm aware that the staff busts its ass for this server, each and every staff member is highly appericiated. All we're trying to say is, the amount of GMs is not enough. There are so many honest players in this server, it's a shame that (according to John's quote) one has to be familiar with the staff in order to be a part of it.

 

I don't think I ever said you have to be familiar with staff, nor was that stated in any of the quotes of mine that lilaznpink posted. You do, however, need to be someone we can know about. If you're like that one guy who created a staff application before even creating a character on the server, how can we possibly know if you're trustworthy and someone we should hire?

 

Hi John, I was referring to this specific sentence " People say only friends of other staff members become staff. Is that true? Quite possibly".
I agree with you in this kind of case of course, yet there are so many staff application and I just wish some more effort would be invested in order to get the right staff members. Maybe you guys already do invest so much effort to find the right staff members and we're just not aware of it. We just know how it feels on our side.

 

This server has like 50 gms but still people complain that there's not enough. lol

 

That's... not even a close estimate lol.

 

Quality > Quantity

 

That's right, but what if there are no GMs online at all ? And that happens very often.

 

You have to look at the bigger picture.
This server is run by individuals who fork out their own money in real life. There is no corporation, organisation or anything behind it. Majority of the players here are playing for free, or pay a small sum to play for a long time. So in my opinion, this server is not obligated to ensure there is a GM 24/7. Moreover, the GMs are mere volunteers. So expecting a GM 24/7 seems a little self-entitled.

Then again, it is my opinion, not worth debating about.

 

You remind me of what I wrote in the first reply

Still, the fact that this isn't an organisation and that the GMs are volunteering, isn't contradictory to the advantages of having more GMs. Quality ones of course.

 

I would like to emphasize that, if there is one GM who abuses power and all, it will really tarnish the reputation of GM vetting process. It will make it seems that the process is slack, and the reputation that Matt and his staff had built would be compromised. Idk about others but to me i feel that the vetting process is strict and all thats why we have such good quality GMs, even though we might not like them.

Edited to add:
I feel tbat it is not a contradictory if Matt and others had their own principles for this server.

 

I understand your point. I too wouldn't like the vetting process to be any less strict. Maybe Matt and John recreuiting staff members themselves, as in picking players that they know are suitable for a GM duty could be a nice solution. We'd get more GMs, and keep their quality.

 

Yet if we did that, we then get accused of favoritism/nepotism, which is why we require everyone to put in a staff application. Honestly, we just went through a couple staff applications Friday and one we felt was a great candidate but unfortunately, due to their ban history, we would be unable to accept them as a member of staff. Others are being looked at, but as has been said here already, we are seeking quality. My goal is to have at least one GM on 24/7. I realize we're not even close to that being a reality right now, but I also believe that when the new source does arrive and lags are (hopefully) a thing of the past and rewarps will not be necessary, the demand for GMs constantly will significantly decrease.

 

I feel that the main reason why people want to be a GM (thus the overflowing applications) is because it would boost their self-esteem and ego in this game.

Allow me to elaborate.
FYI: This is based on my past personal experience and my two cents worth.

Despite the countless applications, it is very hard to find a GM who would commit long-term for this server, and assist players who are mostly rude, impatient and unappreciative. You have to be responsible for your own actions (which most people in this game ain't) and try to be as objective as possible. Most people who submitted the application think that being a GM is all "cool", "fun" and "if I am accepted as a GM means I am good." I feel that it is a misconception. Whenever a staff is online, they have to find motivations to assist people who are a turn off even if they are having a bad/stressful day.

So my question is that, how many people can exactly tolerate this kind of unpaid commitment if most players in this server are expecting the staff to be "911 dispatcher"?

 

I'm glad that that's your goal and that youre working for it, that's all I wanted to know (I'm not the OP though).