Why I'm with upset with how this game is ran/A little feedback.

Okay.
So I want to start with saying.
This "want/need" to post was given to me after someone actually came to me, defamed me and then told me it was because I was rude.
I was already intending to say something after my other post wasn't just closed but locked after a series of "Mudslinging".
Let me explain why I even began to report this incident.
The reason why I even decided to actually report her was due to the fact that she actually said she was trying to report me and my fiancé as well as my nephew.
After she attacked me, I was enraged so I began to take a screenshot on my phone.
After this, I was about to take screenshots on my computer when I was disconnected as well as countless others.
I then went on to take a good amount of time to write a report on exactly what happened as well as posting a photo.

When knowing nothing was going to be done to me or to the other person.
I was pretty much over it.
What made me enraged and actually ticked me off is the way I was speaked to a second time.
Last week, I was buying an nx item and for some reason, which the GM then reasoned that it was from the DC's.
But when I was on the chatbox, not complaining or asking for help, I was just asking WHERE to put a thing so that I don't get in trouble or looked down on/attitude for putting it in the wrong place which happened soon earlier.
Basically, I was told I was wrong when all I said was "I need to know where to go because I got a black dragon instead of a baby dragon".
I was just told I was wrong, I was even told that I basically don't know and that if something hasn't happened before, then it isn't possible to happen now. So I was already upset I had donated money to a game that treated me as if I was ignorant or as if I was a child.

So what made changed my mind and actually bothered me wasn't the fact that nothing can be done, but the fact that my report fell into what the rules were said.
It no where says that you can't use a phone.
I was told I didn't have "enough proof" and that's what bothered me.
If it was in the rules, fine.
And I didn't fet a concerning conversation which they could have clearly done easily by saying "Sorry, I understand you have a photo and have yourself and other people who can back it up, but we can't take "he said/she said" into account and the photo isn't clear enough and sufficient proof."
"Next time an incident happens, please be sure to take a photo on your computer instead of your phone." And most importantly, "I am sorry for what happened."
This is what made me upset, there is no concern or passion at all in the way I'm spoken to in their game where I am told I will be protected.
So instead of walking away, I rebuttled with a response of why I couldn't take a photo on my Mac due to it being so difficult as well as it having no convenience factor and the constant disconnecting of that day.
Instead of apologizing for the d/c or simply proposing making it easier to take screenshots like even real maple or even trying to make feel any better, like what I believe what will happen now.
My post didn't even seem to be clearly read.
He continued to tell me how to screenshot when I stated I know how and why I couldn't.
So that's when I got EXTREMELY upset and responded.

Let's note: not once so far have they talked about the DC's/Lag, but how I am wrong/at fault with no attempt to show concern.

I then get a response not from not a GM, but another person, who didn't seem to have read my post completely because once again, I'm being told as if they didn't read a chunk of my post. She then continues to make the comment about something that I DIDD already confirm more than once and say it as if I was an idiot because I can't take a screenshot, which I also find offensive because I am new to a Mac and if I really couldn't take a screenshot, that does not make me an idiot.
So in response, I explain EXACTLY why I'm upset with her only to turn around as the victim and say sorry and such to make it that if I say anything back, I'm a "rude" person.
I did respond anyways.
Just telling her I was offended and and upset because I wanted to talk to a GM and not her.
I also once again reiterated the fact that it's impossible to take a photo of you are disconnected due to a laggy and disconnecting server.
I then go off on a tangent about how it's upsetting to donate money and not just dollars but pounds which are worth almost double my value, to a place who ignores me or just tells me I'm wrong is really upsetting to a fault and explains why people quit or say that the server or GM's are not helpful.
I then began to talk about a clearly unjust situation where a guy killed 60% of a boss then went to go get his friend so he can get experience and the guy who finds it actually gets the person who actually found and mainly killed the bf temporarily BANNED.
What!?
Seriously!?
What if he had d/c'd due to the server?
According to his rule of MapOwner > All, he still would have been banned for killing his boss.
And everyone knows that it is not right.
Maybe they just want to stick 100% to the rules, no exceptions?
Well, the rules say that it just had to be a clear AND unedited shot of the screen.
I had that.
I even explained why it was blurry and how it was NOT my phone but rather the forum who could not fit the real photo.
And I CLEARLY stated that what I had wanted was some explanation, someone actually to talk about the photo.
Someone to acknowledge the lag.
Someone to actually act like they cared.
If you don't then fine.
But don't get upset when people quit and/or get upset.
Do NOT mudsling and tell me that I am being rude to another player because I am still not getting answers that as her not being a GM can not and did not give me, but instead basically told me I was an idiot at first.
Do NOT talk as if my photo was completely cut up and/or edited when I clearly stated its not and said I have a clearer one.
I did not get one response where they said the photo appeared to be edited, or cut up, or wrong.
But all of a sudden he said "or get a full unedited photo".
When stating exactly how I feel or what I thought, I was then majorly mudslinged at with the GM NOT responding to my message but trying to question the judgement of my character.
I was then told I was attacking other people who I do not know who exactly I was attacking when telling someone that if she can't help, then to leave it alone & telling a GM that I can't take a photo because of their game disconnecting.
And by the way, "John", I did clearly state the mistake that I made.
One being that I donated.
Another being that I did not take a screenshot fast enough before the lag could come get me.
So John, I do admit I made mistakes.
But when I search for help and instead get cold responses and attitudes and someone claiming they're trying to help when they're only telling me once again I'm wrong while completely DODGING/MISSING my points in trying to make of justifying myself, I get extremely upset.
If you would do any different then I guess you are right, you are a better person than me.
But instead of locking my post and closing it, you can pull someone aside and talk to them or even just simply act like you care instead of being a close-minded person who expects his jurisdictions to be solid with no complaints.

 

And this is what I have to say to the person who was trying to "help" earlier whom I "harassed" by telling her that I was offended/she wasn't helping/she did not read what I have to say".

 

Yeahhh...not going to read all that. You need to learn how to structure your sentences and paragraphs, m8.

 

Are you a GM/staff?
If not, then as stated in the rules clearly and posted in the photo above your comment, don't say anything at all.
I am talking to the GM's.
I didn't know a long page of clearly explained detail of how I felt was equivalent to non-structured sentences and paragraphs.
I also did not ask you to read the whole thing and I really don't know how to say any of this without sounding like a "dick".
If you know a way, please tell me how.
Thanks.
If not, you did not have to comment on how my post was too long.
They want descriptive so I did.

 

From what I've seen and heard, you are a toxic player in-game just as you seem to be on the forums. I think you need to take a step back and remember that this is just a game. For someone who just joined, you seem to have a lot of opinions about the staff and players.

Quit acting like a child, simple

 

So what have you seen/heard?
And if this is "just a game", then why is everyone getting SO worked up on what I say/do when you are or others are not in fact a GM.
Tell me what I've done that's toxic "in-game".

And about the child thing, tell me how I am acting like a child.
To me, it seems like a bunch of people are commenting not about my situation but about me and attacking in a group like a bunch of middle/high school kids would.
If that's what you guys are, then no hate.
But don't call me a child when you guys are all attacking as a group all trying to talk down me personally.

 

I may sound very harsh here, but we don't.


Don't get me wrong,

We do care about the players on this server with all our heart, but we can only do so much to help.
From what I understand you're very upset and frustrated with how things have been handled, and you feel like you've been treated poorly.
I can tell you that we've never had any intention to do anything that would cause those emotions for you.
We work hard every day to help hundreds of players with all their ingame problems, because we want to help the community.
It's hard to keep every single player out there sattisfied, hell it's even impossible.. But we do try..
No matter how rude some players are towards staff, we still choose to assist them when they need.

With that said, that means we also try to help you even if you sometimes feel like we are working against you.
I remember the day you had issues with your pet dragon, and I know you experienced me as very rude.
You even wrote 2 complaints about your experience with me then, but somehow you leave out the important details..
Details such as me having tried to replicate your bug for over half an hour because I really hoped I could replicate it to allow you the refund.
Details such as me taking screenshots of what the pop-ups in the cash shop look like, and explaining you how the evolution process works.
I know I couldn't replicate it, and thus I mentioned that it was (notice the following word "likely" to be a player mistake.
In the end I still advised you to make a character issues thread, saying that I hoped an admin could check it for you (and so an admin did).

I'm sorry you've experienced that in the negative way you have and I am willing to take blame in that, but please keep in mind that we are people just like you and that we do this voluntarily.
We aren't perfect and sometimes have bad days, I hope you can understand that and that it doesn't ruin your experience with this server.

 

Thank you.
This is the first response I got I am completely satisfied with.
Thank you for being calm/caring/understanding and making your point clear without having to offend me.
I really am thankful.
And what you say is right.
I just wanted to be heard/someone to actually act like they care.
Thank you.

 

I like lengthy and well written posts, it makes it feel like a breath of fresh air.

That aside, it's a shame people treat you so (what's the word..) so condescendingly. Considering that you did donate (i.e support the server) you have a right to be upset if something happened to your account. And your problems should be more taken care of than the other people (like me) who just play without donating because (personal reasons). That said, I didn't think the community would insult you because they didn't read a post they shouldn't have even read to begin with. I thought it would be more friendly and accepting of others, and I guess I was proved wrong.

These days, people just get offended over everything, even when it's not their problem. The real children are those who can't make a sentence correctly without either screwing up their english or constantly using swearing as if they think it's a mature way to solve problems.

I guess I'm saying your post as a point of view of the rights of the consumers. Either that, or I'm thinking of something else or I worded it wrong. ╮ (. ❛ ᴗ ❛.) ╭

 

This is where I, and I know for a fact the staff, disagree with you. Players choose to donate of their own accord, and are already thanked both on the game, and in forums for being able to monetarily contribute to the server. Past this, they do not deserve special treatment. All of us play and support this server however we believe we can. Just because someone is able or willing to monetarily contribute to the server doesn't mean they deserve special treatment. The staff have made it very clear that this will never be a pay-to-win server in any aspect. Aside from some aesthetic bonuses, being able to donate to the server will never give a player any benefits.

While there are those who enjoy wasting both their own and others time, there are many of us who genuinely try to help the community out whenever we can. Hopefully you won't take the actions of a few individuals as a reflection of the community as a whole. We really do try and help out. ^^

 

I think it's important to point out that, for at least the last little while, that the heading is no longer "Donate" but rather "Get RoyalPoints." While this may seem arbitrary to you, the distinction is important; you have traded your money for access to certain items in our game. You have not purchased the right to be defended by us, as every player who plays on this server gets that right until they have done something to revoke it (read: breaking our Terms and Conditions). You also have not purchased the right to have rules bent to help you out. You have to understand that we have our own protocols and our own systems that we've been using for a very long time, and we have to uphold them else we'll anger all the people who came before you because we did not do it for them. We need to do our very best to remain impartial in all circumstances, and that is our endeavour in every case.

Because you have quoted a stickied message by John, I do also need to mention that you have not posted this thread in Report Abuse; if your other thread was, please be sure that we will investigate that thread and be issuing warnings to any player who posted their unwanted opinions. As for this section; we like to keep feedback threads open to all players because the players on this server have opinions that are just as valid as our own as staff, and often they are helpful and positive towards solving the issue that has made a Feedback thread necessary in the first place. As always, if any post is, in your opinion, inappropriate, there is an option to Report any post made by any player that you can be sure we'll consider.

That being said...

I do sincerely apologize to you if you believe you were mistreated. As someone who was not involved in the cases you are speaking of, I can only say that I hope it is not true that you were treated differently from any other member who has made a report. If you were, you can be sure that we will look into the situation very seriously and change will be made where it is necessary.

As Dimitri and lilaznpink have said before me; we the staff do not do the work we do for ourselves, really; we do them because we want to help you all and we were chosen because that was true. As for the playerbase, as I'm sure you are familiar with in the real world, not everyone out there falls under that category, and a lot of people out there are toxic. We are not out to get you, nor any other players, and I once again will apologize if that is what you believe you have encountered.

Thank you for your feedback.

 

About what you had to say about the reporting of those people.
I didn't post it in the other one for a reason.
As I said, I don't want people to be banned for having a opinion.
Even if it is considered harassment on this or any thread unless they go to far.
All I ask is that if they have nothing nice to say, to not say anything at all.
There are issues I saw that were in the forums and did not comment because I saw the rule.
So that's all I was saying.
But thank you VERY much for reading my long thing and giving me a long thoughtful response.
This is all I was searching for.
Thank you and thank you for everyone being supportive.

And let me just be clear: I do not search for the GM's to change their rules for me for because I donated. I was just saying that as someone who did help donate/contribute, that they wouldn't judge me or look down on me or let people come onto me just because I'm new and already have issues.

And I just do not believe in mudslinging no matter the case.

 

Since you didn't follow the correct format or had sufficient evidence I told you so and gave you the relevant information, which you should read before making a report as it says.
It seems you are complaining that I don't apologize for what someone else did to you, and I didn't apologize for you dcing.
You also want the rules to be ignored and ban a player when you have no evidence.

Instead of complaining on these things that are not relevant to your report, you could have asked "I have trouble uploading the photo" and that would have given you the answer "Upload the image to an image sharing site like imgur.com and then click the image button (sun with mountains) and paste the url inside.

You need to realize this is a game and not take a bad player interaction as something personal and act like everyone is against you.
I have answered thousands of threads, and you are the first one who complains they are not shown sympathy.
I answer everyone equally, so you are not some exception.

 

You clearly did not read a thing I said...
You never once told me the format was wrong in the original post.
I asked you how or why and you said nothing.
You sent me to a link that said nothing about phone photos being incorrect and ignored the fact that I called that out.
You are stating things here that you did not state there which you show you could easily have instead of repeating the same things then ceasing to respon. To add on top if that's, you are stating/repeating things I did talk about in my lengthy report.
I never said I wanted you to apologize for what someone else did.
I didn't tell you to apologize for me d/cing.
But yes, I was looking for sympathy on being harassed and then dcing on your server so I was hoping you would at least be open minded or apologetic, I also assume if something like this happened to you, you would at least want the administrator to care or at least be more open-minded than you were being.
I also did not want a player to be banned as my first intention which is clearly stated in the BEGINNING of this report. Don't read the whole thing, fine. But at least read the beginning of me talking about the issue.

I didn't have trouble uploading the photo nor did you tell me the quality was bad.
I did not know until I personally looked at the photo myself and realzed it was of bad quality. I also told you that I still have a clearer photo on my phone and I can show it if there is another way and instead of doing what you just did and teaching me how to do it, I was just completely told I was wrong and that any photo on a phone isn't accepted which I will say AGAIN is not in your rules.
I was just told that phones werent allowed and was hinted at that my photo was edited.
I did not act like everyone was against me because of what happened with the ign, "ThatsSoRaven", but because of the lack of getting any true hints or feedback like you had no problem doing just now. Instead I was told/treated as if I was wrong, or stupid, or ignorant. That was the issue. And instead of even acting like there is an issue, you and others said "It's just a game" yet you guys also act like your underwear is all twisted up.
So I'm not the only one.

And there's always a first to complain.
I never said I was special.
I never said leave ME alone.
I said that the way you treat and handle everything is not right in my opinion and you should learn not to be so stern/close-minded and certainly there should never be mudslinging.
You guys tell me its just a game and to not take things personal yet so many people have attacked ME and not my case/post.
And then I've had two people come up to me and defame me today when one actually tried to get me dced by spamming me after defaming me. She even tried to do it after walking off the map so I couldnt screenshot, her probably thinking I was afk because I was talking to a friend, but I came to her and have many screenshots that I will be posting in the "right format" later.

 

Not trying to be rude here, just pointing out a mistake. What I think most people are talking about in regards to the formatting errors is the fact that you are pressing enter after every single period. It makes it a little difficult to read. I know that's why I didn't read everything you wrote.

 

If I may..

But you sorta did..

The fact is that there is concern and compassion for all members in the server, given by both staff and members of the community. That's why we have things like the community blacklist, the leeching whitelist, guides upon guides for new players, and why people dedicate their time to places like the Tech Zone subforum that isn't meant exclusively for staff members. While it may not seem like it was given in your situation, I feel as though the reason for that is simply that there is only so much concern and compassion given to someone who was verbally harassed in game through annoyance. The fact that you disconnected and were unable to receive a proper screen shot is shitty, and it's absolutely unacceptable to be harassed by other players. But adding to that, the fact that you disconnected and were unable to take a screen shot states that the situation was over, and I personally believe that people should learn to handle situations on their own that more or less shouldn't need Staff intervention.

I can say for a fact from experience that the community and staff are very open minded. Stern, to an extent, yes. But they have to be. They have to enforce the rules fairly for everyone. The Apple Gate scandal is a great example of this. Innocent players were banned for that, but for good reason. They had to be stern about a situation that could have potentially devastated the economy if left unchecked for too long. However, they looked at each case individually, talked to each person, got their stories and were open minded about what everyone had to say. Those who were innocent but unfortunately got caught up in it were unbanned.

But speaking of being open minded and mudslinging...

Again, you have to be open minded about everything the staff as well as the community does.

As far as everything else goes, I have read pretty much everything you've had to say, and what others have said and feel as though most has already been addressed.

 

Okay..
That's how I type and how I will continue to type.
Thank you, though.
I honestly don't see how that would make ANYTHING harder to read. And btw, just to be tedious. It isn't after EVERY sentence.
And when pretty much EVERYONE else said "formatting errors", they weren't talking about that in the way. Didn't seem to be so in the way they were talking.
The one person who seemed to be talking about that was the first person to comment on my page but as that person ALSO said.
[Yeah... Not going to read all that.]
He also stated clearly all my "errors" in that passage and that seemed to be no where in his comments...

Sidepoint: No one HAS to respond as long as a GM did. My format shouldn't matter when it comes down to whether you read it or not. Not when you're a GM. It says no where not to press enter too much. The only thing it states is the sentences which mine not be the "best" on your opinion but are clearer that many other of the people here. What it APPEARS to me is that you're searching for something to nitpick to justify a GM's reason for not READING and THEN responding due to my "incorrect format".
If that is the main reason most people wouldn't have read it, someone PROBABLY would have already said it. Which is why I think most people commented on how long it is- good or bad.

End point: Everyone should always read something completely before they respond or comment because you must be aware before you make a comment or especially when you try to attack/defend a subject. If not, then they are the ones being ignorant not me and I expected more from people who are required to be over 13.. ESPECIALLY a FORUM administrator.

 

I'm assuming that you're talking about this thread (I find that sentence very hard to understand):
http://royals.ms/forum/threads/reporting-ironwill-and-fuqme-for-ksing-bigfoot.42598/#post-233899
This ban could of been avoided by either IronWill & FuqMe leaving the map due to losing mapowner OR they could simply just wait till RustySpider killed it (in this way, you atleast get some exp instead of losing it all).
But instead, they decided to not care about the victim nor the rules and they got banned. There's nothing wrong with that.

 

There's been incessant criticism of the staff and their unprofessionalism coming from you; thought you might want to watch this in case you didn't see the original post.

I don't believe John or Andreas' words in the original post showed any intentions of demeaning you or your mental abilities, and they were certainly fair in their judgement of the situation in regards to the evidence given. If you feel like you need better treatment, give a legitimate reason for it. At the moment it looks like you're extremely butthurt over something that anyone with your evidence would have experienced.

 

I don't know why you're shouting when as far as I can see, not a single administrator has replied to you in this thread. And for the record, I have read every single word of every person's post, so what is being said has not been missed.