Humble feedback

Under the player abuse section, i believe many players have encountered this situation whereby player tries to create thread to report other players for harrassment but did nt follow the so called new format leading to a closed thread. I believe that GMs could be more friendly and state under comment that what is missing instead of being stubborn and unhelpful by just closing the thread saying that our thread does not follow the so called format. I know that i have tried to follow the fomat yet it is still wrong for some reason. Nobody bothers to tell me whats the issue and all i got is me being a nuiscence when im just having difficulty comprehending where went wrong. Please change or this will lead to many players in further frustration after a hard day in game. Thank You

 

Since this is not related to the Open Beta or the new source, moving this.

 

Honestly most of the reports that we have closed for the reason of not following the format is because the person filing the report has simply not read the sticky thread at all, which is not something we can blame Staff for. If a player files a report we expect them to put in some effort and not to submit some half assed report instead, for this reason we are very strict about players having to follow the format we have provided them with.

The majority also doesn't bother to ask what they've done wrong so I don't really see the issue here. Unless we lock a thread they should still be able to reply to the it if they feel the need to do so. With that said if they want to know what they've done wrong, they can and should just reply in the thread asking for the reason to it.

 

I'm just suggesting that a better reply could be done such as quickly stating down what is missing in the thread rather than giving the unfriendly reply ' this does not follow the format' which does not help. I believe that everyone in that section is a victim in game and no one is trying to be a nuisance in any way

 

But knowing that there are friendly and helpful GMs like you. I believe that the other GMs could do the same too. peace out

 

To be quite frank, the stickied thread is there for someone to read BEFORE making a thread. If a person cannot take the time to read and follow the thread to write what is required, why should a staff member take time to address it? It's quite clear what needs to be written and how it needs to be phrased, so why should the onus be placed on staff?

 

I'm sorry? Give in the extra effort if you want to be a staff.

The Criteria we look for in a MapleRoyals staff member:

• Kind attitude
• Loyalty
• Role model
• Leadership

I honestly do not see any of the follow traits in you. Mr John.

 

Every player has a different level of intelligence. Some may not be able to comprehend the sticky thread. Why cant you understand and help instead of just shoving him/her away making the assumption that every incomplete format of thread is equivalent to the player is lazy to read the sticky thread beforehand?

 

I think he wants to be a wand instead.

That joke aside, we are actively discussing the feedback you have given so it's not off the table yet. With that said it would help a lot if you don't show disrespect to our Staff members as they all work very hard for this server and try their very best every day.

 

A way I "learned" how to follow the format is just looking at previous threads. I see a lot of threads with very useless information and a single SS with no proof of anything besides a mere "cc please" or something like that. While I do think that it's not a bad idea to give extra feedback to threads, a lot of people themselves don't put the effort to learn the format. If I were staff, I would be frustrated to just see a poorly made thread because the format page has all the information you need to create a proper report.

What does following a format have to do with intelligence? I think since this is an English forum and server (which does have a lot of other people from different countries), you should be required to at least understand the rules and read English. And even if you can't understand English well, we have staff that can translate things to different languages.

 

I'm not even referring to the language barrier yet but there is always a first time to being harassed or whatsoever. That player being harassed for the first time wouldn't know what to do , let alone take screenshots of those that fit well into the format. Please do not classify everyone to being as 'smart and alert' as you. It can be a lesson learnt or a player lost. Its just that simple.

 

You cannot possibly be trying to defend vague reporting and claiming its the GM's who are lazy...

What John said, is the absolute truth. If a player cannot take the time to make a proper report, then it should be closed as there are more pressing issues to deal with. Imagine if there was no guideline to making a report thread. The GM's would have to sift through vague, poorly written pointless crap until they actually got to the problem at hand, when they could have helped the player in a few minutes if the player just took the time to give proper information that was needed in handling the situation.

Its a poor excuse to claim players dont understand the sticky when it is as simple as it can get

 

I would like to voice my opinion on this matter as well...

I fully agree with @Enticing that GMs have alot on their hands, and its only fair for them to close any threads that aint following the proper format. I mean, if the person that needs help is not bothering to give the helper sufficient direction in what to help, then that just means u actually dont need the help.

However, there are also some ppl who don't follow the proper format and requirements due to inexperience or just not as "capable" (no offense). This could be due to language barrier (personally I've seen an influx of Taiwanese recently and english aint their first language), or just misunderstanding of the instructions etc.

So maybe instead of just closing the thread... It would be helpful to request for the correct info required AND to remind them to follow the guideline strictly. It'll be good to at least point out what was wrong with the post/thread first, before closing when the person does not co-operate.

This would allow the player to know what the correct format is, and provide the staff with the necessary information. It would also help save time for the staff this way, in comparison to the thread being closed, and the player opening yet another one with the same mistake.

 

This server already has far to many petty reports thrown around that could easily be solved by talking it out instead of just running to the GMs.

Relaxing the restrictions and requirements for reporting people would only compound this problem further. The system right now is fine. If anything, I would actually support even further restrictions on reporting.

The GMs have far more important things to spend their time on, they are not here to babysit players.

 

Then there's no point in creating a section for reports. Might as well let the community loose. Ks-ing back, replying with more negative abuses. Fight for your yourself.

Actually its a pretty good suggestion, please let ks-ing be legal.

 

I didn't mean relax the restrictions and requirements. I just wanted to point out that its more helpful to give us more info on what went wrong (and thus the closure of the thread), which I think is the main topic that @pickpup wanted to bring up. After all, I'm pretty sure the staff do understand how annoying it is when insufficent information is given.

In addition, I would like to state that I am aware that many ppl who don't follow the format are just being lazy! However, I would also like to mention that there's a fair share of ppl who genuinely misunderstood/are unaware of the current requirements when posting reports. Thus, I feel that implementing the extra step may work better for both parties. Cos now the players can better assist the staff in assisting themselves o.0, thus making things easier for the staff and players also get the help that they need.

To try to make things clearer, I could try to state an example. For this thread, it was originally placed under the wrong category. Instead of just closing off the thread and stating "wrong category", Andreas helped to shift this over to the correct category while mentioning the error committed. As such, the player learns of the mistake and thus may avoid committing the same mistake in the future (thus to the staff advantage) and the player still gets to get his feedback/ help request across (to the players welfare). Had Andreas just closed this thread, the player would not get the help he needs. He may/may not create a new thread for the same (or a totally new and different) topic while making the same mistake.

Its seems to me that this extra measure might be beneficial to both sides. Of cos, this is just a suggestion and feedback. I am unaware of the actual workload of the staff, and how practical and effective this extra step would be. Thus, the final say would still be up to the staff, who would have a better understanding and experience in making such decisions

 

Id rather have guidelines in place that have players meet some level of evidence that whatever theyre reporting is on the up and up. This helps remove people who decide to report someone for completely stupid and pointless reasons. You get far more reports from players who should be dealing with a dissagrement with another player in game and not on the forums. Making the guidelines any easier opens up room for innocent players being banned due to shitty hearsay evidence. theres nothing that ever happens in game that i personally would bother to report to begin with outside of hacking or botting. But thats just me

Id rather nobody be banned than potentially an innocent player because we loosend rules for lazy players

I have a hard time believing people would have an issue understanding the stickies when it takes way more just to get Royals to even install and run correctly. If youre in game odds are completing the picture match catpchas to register an account is more difficult than having to give the most basic of information so the gms can solve the issue

 

In my opinion, our stickied format literally goes through point by point. There is honestly no way to be confused by it in my opinion. Secondly, the person reporting is responsible for reading first and then following the format. While I'm sure it might be nice to have a long winded explanation, it is not our responsibility to teach you how to make a report properly. If you require clarifications, you can ask them in the thread even if it has been closed. But the fact of the matter is, is that regardless of if you have questions or not, the matter itself is closed because actiom has been decided. I don't see what is wrong about closing a thread if a decision has been made, especially if the thread is still left open to ask for clarifications.

Bottom Line: If the players don't take responsibility for their actions (reading the format ahead of time), I don't think we should have to spend our time making up for the player's laziness. Also, a decision has been made to not doing anything (or to do something) which is why a thread gets closed. That is purely up to staff to decide when and why.

 

"This is not in the correct format" is as good as it can be explained. You have the actually check the box that says you have read the instructions and it's really not too difficult to copy and paste the format that's at the top of the "posting a thread" page. The instructions are in basic English and if someone really didn't understand it, surely they can ask a friend or ask on shoutbox. So really, if someone can't be bothered or is too lazy to read a couple sentences, their appeal/report probably isn't something that the reporter actually cares about. If someone really wanted to argue a case, they would actually put in an effort to solve the problem as quickly as possible by providing all the information they have and know.

 

That is in your opinion. Like i mentioned earlier, different people have different intelligence level, understanding and making a mistake is still common. Did u score 100 marks for every test , just because the instructions is written nicely? Like c'mon , everyone might have understood the instructions but still don't know how to input the format properly and thats why i believe 'FRIENDLY AND KIND ATTITUTE' GMs are for. I have seen some reports with effort put into, yet rejected by just a ' Please use correct new format' or ' this is not your first post already , still haven't produce what we need' . If i never mis-interpret those replies, it just goes out to saying we don't give a shit about you prick kid. And if its already multiple posts for that particular person in that day, clearly he needs help and instead of shooting him with another ' WRONG FORMAT' why can't you just write You are lacking of 'xxxxx' , which is easily understood and settles the issue quickly.

We all know that teachers write ' SEE ME' and forces you to do corrections, EVEN THOUGH they may have went through the question numerous times before. This is how customer service should be, U want to in charge, u jolly well do what it takes.

So i believe you are just a Game Master in title. Since non of the players are family to you, why bother reading suggestions when you obviously would not accept because it ISN'T your responsibility?

Just to remind you again, this is the suggestion section, it isn't some debate to jump in to defend you'r GM friend. If the issue is committed by not just 1 but numerous players, why can't you guys consider the suggestion. I'm not even trying to find trouble here, just trying to make the forum more user friendly and for the community's better.

Stop assuming that everyone is just plain lazy