Humble feedback

Here's what I think:

Us players are required to warn KSers about how KSing is illegal despite being stated in the T&C. The warning is required to be sufficient and polite, otherwise the report will most likely be rejected. I believe GM John could write a little more in a reply to an incorrect format report than just "New report format for KSing", which is not even a complete sentence as it lacks a verb. Other GMs like Jeen, on the other hand, do write complete sentences in response to the same type of reports, so what I just said doesn't apply to them.

Perhaps I should rephrase what I mean: If players are required to provide a polite and sufficient warning to KSers as to explain why what they are doing is wrong, then GMs like John could write at least one complete sentence explaining what the reporter did that was wrong. Whether or not you want to be vague on what exactly was missing from the report is fine, but "New report format for KSing" is subject to interpretation as it is not a complete sentence, and can cause some confusion among non-proficient English speakers.

 

Don't be rude. It is our responsibility to read it, it isn't our responsibility to agree to it. I'm not here to defend my GM friend, I'm here to state my opinion. As it is the feedback thread, I believe I am also allowed to have an opinion and then voice it. It might help us want to consider the suggestion more if you weren't rude by the way. As it is, you're being very rude to staff who work hard and go out of their way to make this place better. And I don't assume everyone is plain lazy, if it looks like they have a language barrier, they are more than welcome to type it in their own language. Even if the thread is closed, it isn't locked and they can always ask why it was denied. More than 80% of the people don't even bother asking (if they are indeed confused) or FINALLY take a look at the link that we post and then say oh okay sorry. We aren't preventing them for answering in anyway. Also, many of us are on the forums when we cannot be in front of a computer. I myself am often on my phone and trying to answer questions. I'm sorry if it's difficult to type out a long-winded response when I'm in the middle of a short break at work, but I figure a speedy response for something so simple would be better than for them to wait around for hours on end. Again, if they have any questions, they can always ask to clarify, but more often than not the link will provide them with exactly the reasons why and they will understand (because they usually haven't read it in the first place). Finally, we close a thread once we have reached a decision to do something or not. It doesn't really matter if there are still questions left, we will close it once the staff reaches a decision. You are more than welcome to ask questions for clarifications afterwards, but that is always how the threads have been dealt with. They will only be left open if there is more investigation that needs to be done. As a decision has been reached (in this case, we won't be doing anything because it doesn't fulfill the requirements), it will be closed.

The thing is, why should we be required to respond a certain way when the person hasn't done what they were required to do first? I personally, even from I was a little noobie starting this game out, saw the report abuse section as a place where I could go to request GM assistance if I couldn't handle it myself. But the keyword here is request. I have always believed that if I'm going to ask for help, I should do everything I can first before asking. Obviously, this is more of a personal mindset for me and I don't expect everyone to think this way, but with our workload (many, if not all, of us have some sort of full time commitment) it would be nice if people actually posted as we requested.

Secondly, your argument about what the reporter is required to do has nothing to do to make a report has nothing to do with the topic at hand, which is purely about responses after a thread has already been made, so I would like you to keep it as such. You're trying to compare apples to oranges and I would appreciate it if you would keep it on topic and not talk about the requirements of a KS report please.

On a more general note, if the thread becomes more rude and flame-y instead of being genuine criticism with polite suggestions, the thread will be locked as there have been a lot of very personal attacks on this thread that I do not appreciate in a feedback thread.

 

Well which goes back to read T&C before playing. So tbh I don't see why we need to warn them while player must read T&C.

 

When I read this, I'm quite surprised as to how the staffs handle the situation. The way that you phrase it is like saying "wow, you got that answer wrong for the test? since you did not take the time to study enough to get it correct, why should I teach you how to do it?" And then if you read it properly enough, you would realize that there is a contradiction right there. The "teacher" is supposed to teach the "student" even after the "student" gets it wrong and help them in anyway possible. Did your teacher in school abandon you after you got a question wrong on your test even after she taught you everything and gave you all the materials? I'm sure that's what happened since you handled that situation like that. Now it seemed like the players are the one servicing the staffs instead of the other way around.

 

I'm just saying that it is simply common courtesy to give a full sentence response, not a noun with some adjectives sprinkled around it. If I were to say "An apple", everyone would have a different interpretation of how to fill in the remainder of that sentence fragment. Similarly, "new report format for KSing" lacks a verb, and is also a sentence fragment. New report format for KSing so what? It doesn't necessarily imply that you mean only the new format will be accepted, and I dare say there are plenty of other interpretations of the sentence fragment out there. This all goes to confuse players, and all I'm asking is for GM John to follow Jeen's or Sila's example in responding.

Why should we respond in a certain way (warning them) when the KSer hasn't read the T&C (which is something everyone is required to do) first?

 

Because staff discretion has made an exception for that. I already warned you not to talk about that in this thread and you have gone off topic once again.

 

You seem unable to grasp the concept of what has been discussed for a while. We didnt go into the decision of the KS format lightly, nor do we take reports lightly. Often you don't see it but we'll take it up with the group as a whole and discuss it before making a decision. I think the least a person can do is follow the format and make it a little easier on us to see that someone was truly trying to KS and it wasn't a matter of someone CCing in, being told 'ccplz' instantly, and getting reported. By explaining that KSing is against the rules and they arent welcomed on your map, you're making it extremely clear for both them and us, staff, that the person is intentionally KSing you. Asking for ~mapowner and ~servertime shows us the factual information - how long were they there for, who owned the map, were they attacking in the map? For how long?

If you read the sticky it clearly states that the intentions behind the stricter format was so that people can try to handle things between themselves a little more civilly. It's only when that doesnt work do we need to step in.

I think you need a break from the forums for a day to let that sink in, and to tighten up on your manners a bit.

 

From how some GMs was replying, I honestly couldn't see the effort put into concidering the report at all. Easily , an uninterested person could do the same by copying and pasting the same text' New format for Abuse' for the entire day.

The Criteria we look for in a MapleRoyals staff member:

• Kind attitude
• Loyalty
• Role model
• Leadership

Where is the role model and where is the kind attitude. All that we request for is that GMs be slightly more flexible and earnest in their replies, helping the victims in the report section.

There were occasions whereby players show screenshots of being ks-ed while having map owner authority, yet reports were still not accepted just because there was a format to follow. Obviously, that player was being ks-ed , what else would it be? While the player was ks-ed , he lost his map, he lost his mood, and his time and then later find out his report wasn't accepted or concidered at all. And the fact that the incident is history, he cannot go back and take the required screenshots again, allowing the Ks-er scoot free. Where is the justice?

 

When you answer the same types of threads over and over again, and have to keep repeating follow the format, it's not very surprising that all you get is a blunt reply where you are only told the relevant information, that's not rude in any way, like already said plenty of times, if the person takes the time to read the format again and still aren't sure what he or she missed then the person can ask that simple question, but it wouldn't change the outcome so of course the thread will be closed regardless.

So you want the staff to do even more work just because you think everyone should be able to ignore the format, for the reason it's fair?
I can't see anything good with that, the person would already know that the report will be closed if he or she reads the format so what is unfair is that the person ignores the format and waste staff time knowingly.

I don't really understand some of your text, the player have screenshots of being ksed and then something about him having to take the screenshots again, if all that was wrong was the improper format then
the person can simply re submit a new thread and follow the correct format, assuming the screenshots are correct.
You can't lose your map either regardless if someone ks you.

All this because your thread was closed, you were even told why it was closed after you asked, and you still complain that you don't receive help.

 

C'mon guys, let's all give up. The staff will never take in feedbacks from us players anyway. We can all see that they tink that their system is foolproof. Anything we say, they will always find a way to rebut it. Don't even know why there is a feedback section.

 

There's plenty of feedback from players that we use to improve the game, as long as it's decently thought through and reasonable to work with / implement. We know there's a lot of players with a lot of opinions and we all know that this means that not everyone can be pleased by our decisions, that's just how it is and that's something that can never change. However that does not mean that you should just be angry at or upset with us for all the wrong reasons, since that's how I experience your post here.

 

If you haven't been following the thread, please do not butt in. Besides, why can't u see that theres people feeling that it's a rude reply yet you're still adamant in saying that it's not rude. It's such a cold action to copy paste a reply, which is not even a proper sentence, closing the thread without even putting effort into it.

Right then i suggest u go read and try and understand.
Obviously, u have not play Maplestory before. Naturally, a person under ks would stop attacking because ks-ing back a higher level would be futile , thus losing his map. And resubmitting a report with the right screenshots? When the event is already over and only some screenshots were taken?

Which player are u pin pointing? I believe this is the suggestion page. FEEDBACK from players not complaints.
Are u even on the correct page Mr Andreas?

 

Yeah man I honestly do not know whats this feedback section for , if the ones in charge aren't going to accept any of the feedback. There's no point for it to continue.

 

Right, so your request and suggestion is for us to improve the way we reply to players who have not succesfully followed the format provided by us, thank you for your feedback and we will discuss it behind the scenes to see what is possible and what is not. Can you please confirm that I understood this correctly and that this is indeed the suggestion you wanted to put through?

Once you have done so, I will lock the thread as I sense too much of a hostile tension between the players and members of Staff involved.
I hope you understand this decision, and I'll be awaiting your reply.

 

Maybe they find a way to rebut it because there is a way to rebut it?

For example, I say your post is stupid. That is my feedback.
Then you are allowed to rebut that by stating why you think your post is not stupid.

Just like the GMs are now saying why they think there is not a problem here.

Btw I love how you can come up with such a statement after 1 day on the forums. Have you checked all the other feedback pages and noticed they always deny the feedback given? Because if you did look at the other feedback threads you would see a lot of stuff brought up there has been implemented.

 

That is correct. Thank you so much for finally understanding. Looking forward to a more neighborly community.