Game won't start up

just installed the game files on a brand new laptop , the game wont start up when i double click on the shortcut icon
help please <3

 

Anything more specific?, won't start up doesn't give much information.

 

Like when I double click the launcher nothing happens at all , no error message , nothing happens basically

 

Are you on windows or mac?

 

Is your Antivirus blocking the app? You might need to add an exception to the mapleroyals game folder

 

windows 10

not at all , anti-virus is turned off

 

I don't usually see that problem with windows, generally speaking, check task manager for any stuck mapleroyals.exe and close them, make sure the client is running in a compatibility, open with admin rights, make sure you downloaded the correct setup it's not uncommon for people to download the Open Beta instead, maybe some problem with the UAC settings/firewall/antivirus.

 

I will do that and let you know

 

I tried all of the above and the game still wont work , anything else might help ? is it probably cause im trying to run it on windows 10?

 

Try this:

1. Uninstall the game.
2. Turn off windows defender and antivirus.
3. Re-install the game.
4. Add exceptions to mapleroyals in windows defender and antivirus.
5. Turn defender and antivirus back on.
6. Start the game.
7. If it doesn't work, turn off defender and antivirus and try starting the game again.

 

alright will try this , thank you