game wont start up

i just made a new account and downloaded the game and everytime i try to start it up it says invalid pointer what do i do

 

What's the exact moment you DC? Like after character selection or right when you start the client?

 

it goes to the black screen then d/c and says invalid pointer

 

Right when you start the client ?

 

yes sir as soon as i double click and click yes it goes black for about 5 seconds then closes and says invalid pointer