Closed Did not receive RP

Discussion in 'Closed' started by StaticShock, May 2, 2017.

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  1. StaticShock
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    StaticShock Donator

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    Problem: Did not receive RP
    Details: My hair was changed during the new source change and my account never received the RP reimbursement.
     
    StaticShock, May 2, 2017
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  2. John
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    Do you have a way to prove you did not get the RP? Because we have a batch of queries we ran enmasse and your IGN was in the list. TO verify the query worked, we looked into each character that posted a thread asking why their got changed and each of them had the same amount of RP refunded to them.
     
    John, May 2, 2017
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  3. StaticShock
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    The only proof I'd be able to provide is my account having 4rp just like it did before the new source. I didn't spend any and my hair is still the stock hitler looking hair that it was changed to...
     
    StaticShock, May 2, 2017
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  4. StaticShock
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    Thats all I can do to support my case... Unless you are able to see when the last time was that I bought anything from the cash shop.
    upload_2017-5-2_18-55-39.png
     
    StaticShock, May 2, 2017
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  5. Andreas
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    Andreas Donator

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    We looked into it and it appears I am to blame for you not being refunded.
    There was a typo on your username in the initial queries and when I fixed that I assumed incorrectly and an account with a very similar username was refunded instead.

    You will of course get the missing 6 RP.
     
    Andreas, May 3, 2017
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  6. StaticShock
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    StaticShock Donator

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    Thank you very much for looking into this! Much appreciated :love:
     
    StaticShock, May 3, 2017
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  7. Dustin
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    Dustin, Jun 24, 2017
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