"Trouble logging in the game?"

Hi, I have a problem
When I try to enter my character
Appears in: "Trouble logging in the game?"
And he will not let me in the game.
-I'm sorry English is not my primary language-

How can I fix the problem?
http://<a href="https://imgbb.com/"><img src="https://image.filehostingsite/fqHYNk/123.png" alt="123" border="0"></a>
https://filehostingsite/bNxYNk

 

U getting dced after the second try ?
i have this problem to ..
If there is an answer reply me

 

I been having this for year lol

 

Same issue. So sad ):

 

same

 

same

 

We are aware of some possible issue that is causing it and will be fixing it.

 

just got the same problem after getting disconnected while in cash shop.
was in channel 8 the whole day with no issues.. please help...T_T

 

I also am having the same issue. I just made my character and when I go to log into him I get the error "Trouble logging in."

 

thank you gm, my char is now unstuck

 

is there any quick fix we can do now so we can log in?

 

We have made some fix for those experiencing this problem. It will be applied in the next update.